Houston Customer Solutions - NAC Expert

Customer Solutions – NAC Expert

Overview:
The National Acquisition Center (NAC), backed by AT&T, is seeking motivated and
customer-focused Customer Solutions Experts to join our inbound call center
team. In this role, you will serve as the first point of contact for customers
interested in starting or enhancing their AT&T services. You will build meaningful
relationships, identify customer needs, and deliver tailored solutions that drive
satisfaction and loyalty.
Pay Rate: $23.00/hr

Essential Duties and Responsibilities:

• Handle inbound calls from new and existing AT&T customers interested in

wireless and related services

• Meet or exceed performance metrics related to sales, customer satisfaction,

and call quality

• Establish rapport quickly and create a positive, professional customer

experience

• Use discovery-based questioning to uncover customer needs and

recommend appropriate products, services, and promotions

• Assist customers with:

o Setting up new accounts and services
o Device activations and basic troubleshooting
o Billing inquiries and account navigation
o Educate customers on current promotions, plans, and bundled
offerings

• Navigate and utilize multiple internal systems/tools daily to research,

document, and resolve customer needs

• Maintain accurate and detailed records of customer interactions
• Must be able to work a varied 5-day per week full-time schedule (40 hours

per week) designed to meet customers on their timeline; this will include
working evenings, weekends, and holidays.

• Must be able to adhere to assigned work schedules with regular and

reliable attendance and be open to receiving and applying constructive
feedback.

Qualifications:

• High school diploma or equivalent is required
• Previous experience in customer service, sales, or call center

environments preferred
Asurion Confidential

• Strong communication and active listening skills
• Ability to multitask across multiple systems while engaging with customers
• Problem-solving mindset with attention to detail
• Open-minded with a passion for learning a wide range of skills that will

carry through a variety of career paths

• Naturally outgoing individual who thrives in human interaction
• Comfortable working onsite in a fast-paced, metrics-driven call center

environment

• Basic technical aptitude for troubleshooting devices and navigating digital

tools

Key Competencies:

• Relationship building and customer engagement
• Consultative selling and needs-based recommendations
• Adaptability and resilience
• Time management and multitasking
• Technical proficiency across multiple platforms

What Success Looks Like:
Successful Customer Solutions Experts are those who can seamlessly blend
customer care with sales, confidently navigate multiple tools, and consistently
deliver personalized solutions that meet both customer needs and business goals.