HR Manager

HR Manager

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we are looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

If this sounds like you, then why wait, APPLY TODAY!!

Salary Range: $85000 per year - $95000 per year

Position Summary:

We are seeking an HR Manager to serve as a trusted partner to employees and leaders within the HR Service Center framework, providing expert guidance on performance, conduct, and attendance matters. This role is responsible for resolving employee relations issues, ensuring consistent application of policies, and addressing HR compliance concerns with sound judgment and specialized expertise.

The HR Manager collaborates closely with front-line and regional leaders, COEs, Employee Relations, Legal, and People Business Partners to ensure timely and consistent resolution of HR matters. Additionally, the role contributes to building organizational capability, reinforcing policy adherence, and driving continuous improvement across HR practices.

Essential Duties and Responsibilities:

• Provide guidance to managers and employees on sensitive HR matters including performance, conduct, and workplace conduct concerns, ensuring consistent application of policies and standards.
• Coach and advise front-line and regional leaders on complex HR issues, policy application, and performance management strategies.
• Influence stakeholders to drive balanced outcomes that support both business needs and employee experience.
• Serve as an escalation point to HR Service Center agents to advise on complex case handling, policy interpretation, and resolution strategies.
• Partner with People Business Partners to identify trends and recommend improvements that enhance the employee experience and are in alignment with business strategies.
• Maintain high standards of confidentiality and data privacy when managing sensitive employee information and case documentation.
• Analyze case trends to identify root cause drivers and collaborate on solutions through training, policy updates, or process enhancements.
• Contribute to continuous improvement of HR service delivery through feedback, insights, and process optimization.

Educational Qualifications/Job Experience Requirements

• Minimum 5 years of progressive HR experience, including 2–3 years focused on employee relations or workplace issue resolution.
• Bilingual proficiency in English and Spanish is required.
• Strong knowledge of employment laws, HR compliance, and employee relations best practices.
• Proven ability to manage sensitive employee matters with discretion, sound judgment, and professionalism.
• Demonstrated success in partnering with front-line and mid-level leaders to drive effective resolutions and build managerial capability.
• Strong problem-solving and decision-making skills, especially in high-pressure, time-sensitive situations.
• Excellent communication and interpersonal skills, with the ability to build trust and influence across all levels of the organization.
• Experience in a shared services or service delivery model preferred; ability to manage multiple priorities in a fast-paced, high-volume environment required.
• Analytical mindset with the ability to identify trends and recommend systemic solutions.

Benefits:

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.