HR Onboarding Specialist

The Human Resources Onboarding Specialist functions as a point of contact for incoming new hires and transfers. The Specialist has a
high level of service excellence, responding to internal and external customers and departments by assisting collecting onboarding
documentation and providing clearance for hire. Responsible for timely and accurate processing of all onboarding transactions.

Essential Functions

• Welcomes new hires via telephone and email and details all requirements needed for Onboarding.
• Works closely with Recruiter and future Team Members to collect onboarding documents.
• Processes transactions related to core human resources data related to personal information, employment, job information,

performance management with defined timeframe.

• Administers and maintains Human Resources programs as assigned.
• Provides excellent, positive, customer service with all levels of the organization.
• Responds to inquiries by providing accurate information based upon knowledge of the appropriate Orlando Health policy language

and intent, as well as applying knowledge of the appropriate state and federal laws.

• Responds to issues and concerns in a timely manner.
• Always maintains a caring and professional attitude.
• Assists customers in completing Orlando Health and Human Resource related forms and applications.
• Maintains a high level of confidentiality when researching and resolving customer concerns.
• Maintains accurate information in the Human Resources Information Systems (HRIS). Able to query, audit, and compile reports from

the database as needed.

• Makes recommendations for process improvements to continuously improve overall efficiency and customer service.
• Escalates customer concerns when necessary to Manager and/or Director.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state

and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Tracks and reports on trends and developments.
• Participates in working groups, councils, and committees.
• Participates in development of departmental goals and objectives.
• Continually seeks to improve overall function of department.
• Maintains the confidentiality of all Orlando Health information.
• Attends meetings/in-services and presents information in department and other meetings as requested.
• Assumes responsibility for ongoing professional development and continuing education.
• Exhibit excellent analytical, problem solving and organizational skills, ability to prioritize multiple assignments, adapting to

changing priorities and situations, and follow through on the completion of assignments by deadlines.

• Assists other HR functions and the departments that she/he supports on an as needed basis.
• Responsible for organizing, managing, and completing special projects as assigned.

Education/Training

• Bachelor’s degree in Human Resources, Business, Communications, or related field or equivalent

Experience

• Two (2) years’ experience in Human Resources or administrative support role.