HR Operation / Admin Manager -Managed Services

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world's leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East's transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region's future.

Line of Service Overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients' evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don't just support the business-we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.

Business Unit Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC's advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

How You'll Contribute

As an HR Operation/Admin Manager, you'll work as part of a team of problem solvers, helping address complex business issues from strategy to execution. The HR Operation/Admin Manager is a client facing leadership role within PwC Managed Services, responsible for overseeing the delivery of HR operational services within a managed services environment, ensuring consistent, efficient, and high quality execution across multiple clients. This role manages day to day HR operations, implements HR policies and procedures aligned with internal standards and client requirements, and ensures full compliance with relevant labor laws and regulations. By driving operational excellence and maintaining a structured, service oriented administrative environment, the HR Operations/Admin Manager supports client satisfaction, strengthens operational stability, and enhances overall HR service effectiveness.

Daily Tasks and Delivery Expectations

• HR Operations Oversight
  Oversee day to day HR operations to ensure consistent, accurate, and compliant service delivery across the employee lifecycle, including onboarding and offboarding in line with local labor laws. Ensure HR workflows, procedures, and service standards are followed effectively and remain compliant with organizational policies and legal requirements.
• Compliance & Governance
  Maintain strong awareness of local labor laws to ensure employment related actions are legal, ethical, and aligned with regulations. Ensure accurate maintenance of HR records, employee data, documentation, and audit ready compliance files. Implement and maintain organizational policies, systems, and procedures to support efficient operations and compliance with standards and best practices.
• Employee Services & Experience
  Manage employee inquiries and requests, ensuring high quality service delivery and timely resolution. Promote a positive employee experience through efficient, transparent, and user friendly administrative and HR processes.
• Continuous Improvement & Process Efficiency
  Identify opportunities to streamline HR and administrative processes, optimize service delivery, and enhance operational efficiency. Support standardization of procedures and promote a culture centered on consistency, quality, and accuracy.
• HR Systems, Data & Reporting
  Ensure integrity, accuracy, and timely updating of HR systems and employee data to support reliable reporting and informed decision making. Oversee HRIS governance, documentation quality, and data workflows to maintain consistency, compliance, and smooth execution of HR activities.
• Leadership Management
  Lead and manage team members to achieve departmental objectives, fostering collaboration, accountability, and continuous improvement. Provide mentorship and guidance, support professional development, and ensure effective performance management within the team.

What You'll Bring

• Strong knowledge of local labor laws to ensure compliant adherence to HR operations processes.
• Ability to maintain HR service delivery standards by handling employee inquiries, documentation, and employee lifecycle transactions with accuracy and confidentiality.
• Ability to manage and update HRIS systems accurately, ensuring clean data, secure records, and reliable HR reporting.
• Competence in optimizing HR processes and systems by identifying inefficiencies, supporting automation, and maintaining consistent HR operational excellence.
• Proficiency in HR data analytics, including metrics tracking, dashboard interpretation, and using data to support operational decisions.

Years of Experience:
Minimum 7 years in HR Operations, with at least 2-3 years in a managerial or leadership role.

Designations & Certifications:
Bachelor's degree (Master's preferred) in Human Resources, Education, Business Administration, or related field.

Soft Skills:
Employee Advocacy & Fairness
Effective Communication
Problem Solving & Continuous Improvement Mindset
Attention to Detail & Quality Focus
Collaboration & Relationship Management
Service Orientation & Empathy
Accountability & Reliability

Language Skills:
Proficient in written and spoken English; Arabic is a plus.

Travel Requirements:
Flexibility to travel 100% within KSA. This may require working away from the base office and frequent overnight stays. Efforts will be made to balance personal needs, career development, and business/client requirements.

How You'll Make a Difference

At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.

Why You'll Love Working at PwC

At PwC Middle East, you'll find more than just a job - you'll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well being, balance, and personal growth. You'll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.