HR Operation Officer

Overview

To process the day-to-day operations related to Human Resources that support the implementation of the HR Policies and Procedures such as leave, time sheet, payroll, onboarding and employees' grievance.

Responsibilities

• Employee Relations Case Management - Provide first-line advice to managers and employees and resolve basic employee relations issues; refer complex issues, and cases that require investigation, to senior colleagues.
• Policies and Procedures Development - Contribute to the development, testing, and maintenance of procedures and guidelines to support the organization in the implementation of, and compliance with, internal policies and/or external regulations.
• Internal Client Relationship Management - Help manage internal client relationships by supporting others to build effective working relations.
• Data Collection and Analysis - Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.
• Document Preparation - Use standard office software to carry out basic formatting of letters, memoranda, and routine reports.
• Operational Compliance - Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Payroll Administration - Input payroll data to support the accurate and efficient delivery of payroll services.
• Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.