HR Operations Associate

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SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $75,000.00 and $106,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Overview:

This Associate-level role within the HR Operations Onboarding team is designed to support and act as a deputy to the team lead. The Associate will oversee onboarding operations, lead process improvements, and serve as a point of escalation for Analysts. This role requires a strong understanding of HR systems, excellent organizational skills, and the ability to manage sensitive information with discretion.

Key Responsibilities:

Oversee and support onboarding activities, including background check processing
Act as deputy to the team lead, assisting with team coordination, decision-making, and stakeholder communication.
Lead onboarding for complex hires
Manage escalations and provide guidance to Analysts on onboarding processes and exceptions.
Partner with HR Business Partners, Talent Acquisition, and external vendors to ensure smooth onboarding experiences.
Monitor compliance with internal policies and regulatory requirements related to onboarding and data management.
Maintain and enhance documentation of onboarding procedures and workflows.
Support HR transformation initiatives and contribute to cross-functional projects.
Train and mentor junior team members, fostering a collaborative and high-performing team environment.

Qualifications

4–7 years of experience in HR operations, onboarding, or related HR functions.
Strong understanding of HR processes, systems (e.g., SuccessFactors, Workday)
Advanced proficiency in MS Office, especially Excel and Word.
Proven ability to manage multiple priorities and lead projects independently.
Excellent communication skills with the ability to engage stakeholders at all levels.
High attention to detail and strong organizational skills.
Demonstrated discretion in handling confidential and sensitive information.
Experience mentoring or supervising junior staff is preferred.

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

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