HR OPERATIONS COORDINATOR

HUMAN RESOURCE OPERATIONS COORDINATOR

LOCATION: HUMAN RESOURCES - BANGOR

REPORTS TO: MANAGER, PEOPLE & HR PROGRAMS

POSITION STATUS: NON-EXEMPT, NON-BARGAINING UNIT

Be a part of the team transforming the power industry of northern and eastern Maine.

Versant Power is building on more than 100 years of delivering safe, reliable, and efficient electricity service. We are committed to safety, quality, integrity, innovation, and to the dedicated people who make our work possible every day.

POSITION OVERVIEW

Reporting to the Manager, People & HR Programs, the Human Resource Operations Coordinator provides comprehensive operational and administrative support across all areas of Human Resources, including HR systems, onboarding, offboarding, benefits administration, payroll support, compliance, and employee communications.

This role plays a key part in maintaining HR data integrity, supporting payroll and benefits processes, ensuring compliance, and contributing to process improvements that strengthen the employee experience and organizational effectiveness.

ESSENTIAL FUNCTIONS

HR Systems, Data Integrity & Compliance

• Maintain and update employee data in HRIS, ensuring accuracy, integrity, and audit readiness.
• Perform HRIS data entry, audits, and standard reporting as needed.
• Maintain employee personnel files, seniority lists, remote work agreements, and other related documentation.
• Support compliance with federal and state employment regulations.

Employee & Payroll Support

• Serve as a first point of contact, for employee and leader inquiries via HR and Payroll channels.
• Support employees with ADP self-service navigation and basic transactions; escalate complex issues as appropriate.
• Partner with Payroll to ensure accurate and timely payroll processing through proper HRIS data maintenance.
• Respond to external information requests in accordance with confidentiality guidelines.
• Manage incoming HR mail and correspondence.

Benefits & Workers’ Compensation Support

• Support benefits administration, including open enrollment coordination and employee inquiries.
• Reconcile benefit enrollments with vendor invoices and process payments.
• File First Report of Injury and maintain workers’ compensation documents.

Administrative & Program Support

• Support recruitment activities, including interview scheduling and pre-employment coordination.
• Coordinate onboarding processes (I-9, self-identification, direct deposit, benefits enrollment, and checklists).
• Support HR initiatives, audits, training programs, and open enrollment activities.
• Serve as administrator for HR intranet content updates in collaboration with Communications & Brand.
• Support system restoration efforts as required.

REQUIRED OR PREFERRED EDUCATION & EXPERIENCE

• Associate’s degree in Human Resources, Business Administration, or a related field required, or equivalent combination of education and experience (typically four (4) years of relevant experience in lieu of a degree).
• HR certification preferred.
• 3+ years of experience in HR operations, HRIS administration, payroll, or a related function preferred.
• Experience with HRIS systems such as ADP, FIS, UKG, or Paycom preferred.
• Proficiency in Microsoft Office, particularly Excel, required.
• Valid Maine driver’s license required.

KNOWLEDGE, SKILLS & ABILITIES

• Strong analytical skills and high attention to detail.
• Excellent organizational and time management skills with the ability to manage shifting priorities.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across HR, Payroll, IT, and other departments.
• Demonstrated discretion and professionalism in handling sensitive and confidential information.
• Initiative to identify and recommend process improvement .
• Ability to manage ambiguity and competing priorities across multiple projects.

PHYSICAL & WORKING CONDITIONS

• Primarily sedentary; some standing, walking, speaking, driving, and writing required.
• Occasional lifting up to 20 pounds.
• Requires visual and mental concentration and extensive computer use.
• Position may require irregular hours.
• Tobacco-free, drug-free, and fragrance-free workplace.

RATE OF PAY

Salary is commensurate with experience and qualifications.