HR Operations Manager

Position Title: HR Operations Manager

Reports to: People Services Leader

Classification

Type: full-time, non-exempt position

Schedule: Approximately 40 hours a week with occasional weekends, events, and holidays.

Minimum starting hourly rate OR Salary: $50,000

Scott Family Amazeum Overview

The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.

Core Purpose: The Amazeum exists to spark and nurture the curious and creative spirit in all of us.

Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.

The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR.

Position Summary

The HR Operations Manager (People Services Operations Manager) leads the operational engine of the People Services function. This role owns and optimizes the Amazeum’s HR systems, payroll, and benefits administration while ensuring compliance, accuracy, and a seamless employee experience.

This is a hands-on leadership role for a strong HR practitioner who enjoys building systems, strengthening processes, and leveraging technology to drive smarter decisions. The position is intentionally structured as a developmental pathway for a high-performing HR professional with the aspiration and capability to grow into an HR Director role within 24–36 months, based on performance and organizational needs.

Beyond managing day-to-day operations, this role is designed to grow into broader strategic leadership. The HR Operations Manager will lead this function in a way that reflects the Amazeum’s values—building trust, strengthening relationships, and ensuring that strong systems support (rather than overshadow) our culture. Over time, the role expands its impact across the organization, building the experience and leadership depth needed to step into an HR Director role as the Amazeum continues to grow.

This role partners closely with leaders and teams across the museum, building trusted relationships and approaching HR work with thoughtful balance—advocating for employees while aligning decisions with our mission, values, and operational needs. Success in this role requires sound judgment, cultural awareness, and the ability to lead with both clarity and care.

Essential Functions

HR Systems & Data Strategy

• Serve as primary administrator and strategic owner of the HRIS, ensuring data integrity, functionality, and user adoption.
• Maximize HRIS capabilities to support payroll, benefits, compliance reporting, workforce planning, and analytics.
• Identify opportunities to automate processes and improve operational efficiency.
• Translate data into meaningful insights for leadership decision-making.
• Lead system improvement, enhancements, and ongoing optimization.

Payroll Administration

• Manage end-to-end payroll processing with accuracy and timeliness.
• Ensure compliance with federal, state, and local wage and hour laws.
• Conduct payroll audits, reconciliations, and reporting.
• Serve as the primary point of contact for payroll inquiries and issue resolution.

Benefits Administration

• Administer employee benefit programs including medical, dental, vision, retirement, and ancillary offerings.
• Manage open enrollment planning and execution.
• Maintain strong vendor partnerships and ensure accurate billing and reporting.
• Ensure compliance with benefits-related regulations and required filings.
• Manage relationships with HR vendors and external service providers to ensure service quality, compliance, and operational efficiency.

HR Operations & Compliance

• Maintain and strengthen HR policies, procedures, and documentation.
• Ensure compliance with employment laws and nonprofit regulatory requirements.
• Lead onboarding, offboarding, and employee lifecycle processes.
• Partner with leadership to continuously improve operational clarity and employee experience.
• Maintain strict confidentiality of sensitive employee information, including personally identifiable information (PII), payroll data, benefits records, and personnel files.
• Ensure proper handling, storage, transmission, and security of confidential data in accordance with organizational policy and applicable law.

Cross-Functional HR Leadership

• Lead HR projects and initiatives that require collaboration across museum teams.
• Provide operational guidance and data support for workforce planning and organizational initiatives.
• Partner with leaders and teams to ensure HR processes and systems reflect and reinforce the museum’s culture and values.

General Duties

The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field OR 5+ years equivalent experience
• 5+ years of progressive HR operations experience
• 2+ years demonstrated HRIS administration experience
• Direct experience administering or supporting payroll
• Direct experience with benefits administration
• Experience with vendor management
• Demonstrated ability to handle highly confidential and sensitive information with discretion and sound judgement
• Demonstrated experience generating, analyzing, and interpreting HR data and reports to support compliance, payroll accuracy, benefits administration, and workforce decision-making
• Strong verbal and written communication skills with the ability to convey complex HR policies, practices and process to leaders and employees.
• Demonstrated project coordination/management experience
• Intermediate knowledge level of employment law and HR compliance practices
• High level of analytical, organizational, and problem-solving skills
• Ability to thrive in a collaborative, mission-driven nonprofit environment

All applicants must be able to:

• Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States.
• Complete and pass a background check

Physical Requirements

• Ability to remain in a stationary position (seated or standing) for extended periods while working at a computer workstation.
• Frequent use of hands and fingers to operate a computer, keyboard, phone, and other standard office equipment.
• Ability to communicate effectively in person, by phone, and via video conferencing.
• Ability to move about the museum campus and administrative offices as needed to support employees, meetings, and operational needs.
• Occasionally lift and/or move items up to 20 pounds (e.g., files, office supplies, open enrollment materials).
• Ability to access and navigate standard office equipment and filing systems.
• Visual acuity to review detailed documents, data reports, and computer screens.
• Occasional evening, weekend, or event attendance may require extended periods of standing or walking.

Preferred Skills

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• Paycom experience
• Experience working with self-funded insurance plans and/or open access networks
• Systems-minded and technology-forward
• Comfortable working in both operational detail and strategic planning
• Strong communicator with sound judgment and discretion
• Self-directed learner who enjoys mastering new platforms and tools
• Motivated by impact, culture, and long-term organizational growth

How to apply: Submit your completed Amazeum application, your resume and cover letter, via the Amazeum Career Portal.