HR Operations Manager (Front Office Lead)

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Cluster Lead - HR Operations MEA & SA

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

Leads HR Services operations in a respective country HR front office and drives end-to-end operations, delivering high-quality services against agreed performance targets. Responsible for people management in the respective HR front office. Also, accountable for locally meeting the globally set standards for HR Services operations and ensuring that the local legal and regulatory requirements adhere to both in HR Services operations hub and front office processes of the respective country.

This Position reports to:
HR Operations - MEA and SA, Front office Lead

We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe.

• Strategic People & Operations Management
  Defines and drives the people management strategy of the HR front office (e.g., workforce planning, training, engagement, mentoring, succession planning, incentives, and retention). Accountable for end-to-end HR operations in the respective country, including the HR contact center, payroll, and hire-to-retire processes. Ensures services are delivered according to signed-off processes, KPIs, and quality targets, while maintaining a high degree of customer orientation.
• Governance, Compliance & Financial Accountability
  Drives financial management including budgeting, forecasting, and cost control, ensuring alignment with the given budget. Ensures all GBS HR processes incorporate appropriate control mechanisms such as 4-eye-check/SOX checks, data protection, and compliance with country-specific legal and regulatory requirements. Takes ownership of escalations and drives resolutions independently.
• Performance Optimization & Customer Experience
  Continuously analyzes and optimizes operational performance across teams, implements a culture of continuous improvement, and enhances the customer experience journey by analyzing feedback and driving actions. Manages ongoing improvement activities including training, knowledge transfer, and regular quality checks. Plans the development of operations and refines the operating model, organizational structure, and governance.

• Transformation, Collaboration & Strategic Contribution
  Contributes to the HR Services operations strategy and roadmap, and implements global initiatives such as acquisitions, divestments, and new policies. Identifies deficiencies in daily business and solves them autonomously provide local expertise to global projects, and fosters innovation through stakeholder collaboration. Seeks opportunities to expand offerings in line with business strategy, contributes local expertise to global projects, and fosters collaboration across functions. Leads change management through HR transitions and continuously exchanges with stakeholders to improve service delivery through innovation and best practices.
• Effective leadership - strong vision, integrity, empathy, adaptability, transparent communication, the ability to make decisions and empower teams.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• HR Experience & Project Background
  5–8 years of experience within the HR function, with solid knowledge of payroll, employee lifecycle, employee data, and HR processes. Proven project experience, preferably in large transformation programs. Comfortable working independently and navigating complex environments.
• Technical Skills & Systems Knowledge
  Knowledge of Workday and/or SAP HR is a must. Bachelor's degree in a related field such as IT, Data / Business Administration / CIPD / Human Resources, or any related field including Information Technology and Data Business Analytics.
• Communication & Collaboration
  Ability to present information simply and clearly and communicate effectively. Collaborative and team-work centric, with a strong emphasis on cross-functional engagement.
• Education & Domain Relevance
  Holds a bachelor’s degree in a relevant field such as IT, Data / Business Administration / CIPD / Human Resources, or related disciplines like Information Technology and Data Business Analytics.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

Benefits

We invest in our people with benefits that go beyond the basics because your future matters.

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.