HR Operations Manager- Retail Industry

We're looking for a HR Operations Manager to join our team, both at work, and at

play!

*About the Role*

We are seeking a dynamic and detail-oriented HR Operations Manager to lead and

streamline sports venue team HR operations across India. This role involves managing

on-ground as well as remote teams, driving employee engagement, ensuring statutory

compliance, and building a strong HR foundation for scale.

*Key Responsibilities:*

*1. Recruitment & Talent Acquisition*

● Supervise end-to-end hiring processes for blue-collar roles.

● Build innovative hiring strategies for high-volume/blue-collar roles across regions.

● Manage vendor/consultant relationships for recruitment and payroll.

*2. Onboarding & Orientation*

● Oversee the onboarding process, ensuring a smooth transition for new hires. ∙ Coordinate

orientation sessions, prepare onboarding materials, and introduce company policies and

culture.

● Gather and verify all required documentation from new employees.

*3. Team & People Management*

● Oversee PAN INDIA HR executives and support teams.

● Ensure smooth communication, collaboration, and productivity across cross-functional

teams.

● Foster leadership, accountability, and ownership within the HR operations function.

*3. HR Operations & Compliance*

● Ensure statutory compliance with labor laws, PF, ESIC, Shops & Establishment Act, and

other applicable regulations.

● Manage payroll, HRMS, attendance, and leave processes across PAN India teams.

● Maintain updated employee records, audits, and reporting dashboards.

*4. Employee Experience & Engagement*

● Serve as the primary escalation point for grievance handling and conflict resolution.

● Drive employee satisfaction, engagement programs, and cultural alignment initiatives.

● Manage employee lifecycle processes from onboarding to exit.

*5. Performance & Development*

● Oversee performance management cycles, goal setting, and review processes.

● Support learning and development programs for both frontline and managerial staff.

*Qualifications:*

● 2.5+ years of HR operations experience with proven team management exposure.

● Strong knowledge of compliance, payroll, statutes, and HR systems.

● Demonstrated experience in blue-collar hiring and HR operations at scale.

● Excellent leadership, people skills, and grievance management capabilities.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person