HR Operations Specialist

We are seeking a versatile and detail-oriented HR Operations Specialist to join our HR Shared Services team. This role is designed for individuals ready to grow into future leadership positions, serving as a functional expert and go-to resource across a wide range of HR processes. The Specialist supports everything from onboarding and benefits to payroll, vendor services, and unemployment, while helping resolve escalations, identify process failures, coach team members, and drive continuous improvement. Strong system knowledge, analytical thinking, and a passion for service excellence are key to success in this position.

• Serve as a subject matter expert across HR Shared Services, providing high-quality support across a broad range of HR functions, including benefits, payroll, time off, and more
• Resolve complex inquiries as the first point of escalation, reducing reliance on leadership intervention
• Identify inefficiencies and process failures, using data insights to recommend employee-focused improvements
• Support onboarding tasks, including employment eligibility and HR data processing
• Conduct quality reviews of case handling and transactions, sharing insights and coaching to support continuous learning
• Maintain data accuracy through timely transaction processing and regular audits across HR systems
• Partner with HRBPs, generalists, managers, and COEs to deliver aligned, scalable HR services
• Contribute to projects and change initiatives, including system transitions and policy/process updates
• Coach and mentor peers, fostering a culture of shared knowledge and operational consistency
• Apply knowledge of HR policy, compliance, and organizational structure to ensure appropriate resolutions and escalation decisions
• Collaborate with leadership on SOP maintenance, documentation, and process harmonization
• Actively participate in retrospectives and continuous improvement efforts that shape our Shared Services model
• Lead with a service-first mindset, building trust in every interaction

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Minimum 2 years of experience in HR Operations, HR Shared Services, or an equivalent HR support function
• Experience in a ticket-based support model (e.g., ServiceNow, Oracle)

• Strong problem-solving and decision-making skills
• High attention to detail and data accuracy
• Ability to interpret trends and use data to inform decisions
• Clear and professional written and verbal communication
• Effective time management and prioritization
• Ability to coach peers and support team development
• Discretion when handling sensitive information
• Adaptability in a dynamic, fast-paced environment
• Leadership potential and ability to influence without authority
• Proficiency in HR systems such as Workday, Oracle, and ServiceNow preferred
• Demonstrated experience performing QA reviews and managing HR documentation

• Hands-on experience with platforms such as Workday, Oracle, UKG and iCIMS
• Exposure to process improvement, system transitions, or project-based work
• Working knowledge of HR policies, job architecture, and organizational structure