HR Operations Specialist

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About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About Contour:

Contour Software

started from Karachi in 2010, with a little over a dozen people, and has grown to 2,000 people in 13 years, with offices in Karachi, Lahore and Islamabad, serving client divisions located all across the globe.

About the position:
The HR Operations Specialist aids with and facilitates the human resource processes at all levels. This role administers employee health and welfare plans and acts as a liaison between employees and insurance providers. This position resolves benefits-related problems and ensures effective use of plans and positive employee relations. The Human Resource Operations Specialist makes sure that certain plans are administered in accordance with the local labor laws and that plan provisions are followed. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance, and HRIS/ATS entries, etc.

Responsibilities:

Administers health and welfare plans, including enrollments, changes, and terminations.
Processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.
Performs customer service functions by answering employee requests and questions.
Reconciles benefits statements.
Conducts audits of payroll, benefits, or other HR programs and recommends corrective action.
Administers processing of terminations.
Conduct a background check of all new hires and maintain records properly.
Assists with recruitment and interview process when/where needed.
Files documents into appropriate employee files (physical/electronic).
Assists or prepares correspondence as requested.
Performs HRIS (Workday) related responsibilities including records updates, timely entry of new joiners, marking terminations, etc.
Prepares new-employee files/folders.
Performs other related duties as assigned

Required Skills & Abilities:

Bachelor's Degree in Finance / Business Management or related field.
1 to 3 years of experience in a similar role.
Proficient with Microsoft Office Suite or related software.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Working understanding of human resource principles, practices, and procedures.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.

Work shift:
11 AM – 8 PM PKT

Exciting Benefits we offer:

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

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