Description:

HR Operations Specialist

Reports to: Director of Human Resources
Position: Full-Time,
Location: Greenway Headquarters, Boone NC
Work Schedule: Monday–Friday during standard business operating hours. Occasional travel or schedule flexibility may be required based on organizational needs.

Our Mission

High Country Community Health (HCCH) is committed to providing quality, patient-centered, culturally appropriate, affordable, and compassionate care that serves the whole person

Role Summary

The HR Operations Specialist is responsible for coordinating the onboarding experience for new employees while supporting credentialing operations and day-to-day Human Resources administrative functions.

This role works closely with Talent Acquisition, hiring managers, leadership, IT, Quality Improvement, and the credentialing team to ensure a seamless onboarding process, accurate employee documentation, and operational continuity across HR functions.

The ideal candidate is highly organized, detail-oriented, service-driven, and capable of managing multiple priorities in a fast-paced healthcare environment while maintaining accuracy, professionalism, and confidentiality.

Winning in this role means:

• Creating a seamless and welcoming onboarding experience that supports employee readiness and engagement
• Assists with maintaining accurate and timely onboarding, credentialing, and employee documentation
• Building strong working relationships with Talent Acquisition, hiring managers, leadership, IT, and operational departments
• Supporting credentialing processes through strong organization, follow-through, and attention to detail
• Ensuring employee records and HR systems remain accurate, compliant, and up to date
• Managing multiple priorities while maintaining responsiveness, professionalism, and operational accuracy
• Providing dependable administrative and operational support to the Human Resources department
• Representing HCCH with professionalism, discretion, and a service-oriented mindset
• Supporting HCCH’s mission and employee experience through strong coordination and communication
• Other duties as assigned by leadership
• Key Responsibilities – Onboarding Coordination
• Coordinate the onboarding process for new employees from offer acceptance through successful integration into the organization
• Partner with Talent Acquisition and hiring managers to ensure a smooth transition from recruitment to onboarding
• Schedule onboarding activities, orientations, training sessions, and required meetings
• Conduct onboarding sessions and assist new hires with system logins, organizational tools, and required onboarding documentation
• Coordinate with IT regarding employee system access, email setup, software permissions, and equipment needs
• Coordinate employee ID badges, access needs, and onboarding logistics with appropriate departments
• Ensure all onboarding documentation is completed accurately and in a timely manner
• Respond to employee onboarding questions and provide support throughout the onboarding process
• Track onboarding progress and maintain accurate onboarding records and reporting
• Key Responsibilities – Credentialing Support
• Provide secondary support to the credentialing specialist to ensure continuity of operations
• Assist with maintaining credentialing and recredentialing documentation and files
• Support tracking of licensure, certifications, renewals, and required compliance documentation
• Assist with gathering, organizing, and maintaining employee records related to credentialing and compliance
• Collaborate with internal departments and external partners regarding credentialing-related needs as directed
• Maintain confidentiality and accuracy of all credentialing-related documentation
• Key Responsibilities – HR Administrative Support
• Maintain employee records and HR documentation in accordance with organizational policies and compliance requirements
• Process employee lifecycle changes including new hires, transfers, terminations, and position updates
• Maintain HRIS information and ensure employee data remains accurate and up to date
• Assist with employee communications, HR documentation, and administrative coordination
• Support employee engagement activities and organizational initiatives as assigned
• Assist HR leadership and team members with administrative projects and operational support as needed
• Assist training and development with onboarding manuals and materials

Requirements:

• 
  Requirements – Education & Experience
• Associate degree required; Bachelor’s degree in Human Resources, Healthcare Administration, Business Administration, or related field preferred
• Minimum of 2 years of Human Resources, onboarding, credentialing, healthcare administration, or related experience preferred
• Healthcare or multi-site operational experience preferred
• Experience working with HRIS systems, onboarding platforms, or employee records management preferred
• Skills & Attributes
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to operational accuracy
• Ability to maintain confidentiality and handle sensitive information professionally
• Ability to work collaboratively across departments and maintain positive working relationships
• Strong customer service and employee support mindset
• Proficiency with Microsoft Office Suite, Google Workspace, HRIS systems, and related technology platforms
• Ability to work independently while maintaining strong follow-through and accountability

Physical Requirements & Travel

• Ability to work in an office environment with prolonged periods of sitting and computer use
• Ability to use standard office equipment and communicate effectively in person, by phone, and electronically
• Ability to travel between HCCH sites and attend events, meetings, and community outreach as needed
• Ability to stand for extended periods during events and perform light physical tasks
• Ability to lift up to 15 pounds as needed
• Ability to travel between HCCH sites and community locations as needed
• Must adhere to HCCH safety policies and procedures, including OSHA-related requirements.

• 
  Requirements – Education & Experience
• Associate degree required; Bachelor’s degree in Human Resources, Healthcare Administration, Business Administration, or related field preferred
• Minimum of 2 years of Human Resources, onboarding, credentialing, healthcare administration, or related experience preferred
• Healthcare or multi-site operational experience preferred
• Experience working with HRIS systems, onboarding platforms, or employee records management preferred
• Skills & Attributes
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to operational accuracy
• Ability to maintain confidentiality and handle sensitive information professionally
• Ability to work collaboratively across departments and maintain positive working relationships
• Strong customer service and employee support mindset
• Proficiency with Microsoft Office Suite, Google Workspace, HRIS systems, and related technology platforms
• Ability to work independently while maintaining strong follow-through and accountability

Physical Requirements & Travel

• Ability to work in an office environment with prolonged periods of sitting and computer use
• Ability to use standard office equipment and communicate effectively in person, by phone, and electronically
• Ability to travel between HCCH sites and attend events, meetings, and community outreach as needed
• Ability to stand for extended periods during events and perform light physical tasks
• Ability to lift up to 15 pounds as needed
• Ability to travel between HCCH sites and community locations as needed
• Must adhere to HCCH safety policies and procedures, including OSHA-related requirements.

Equal Employment Opportunity

HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employment Relationship

High Country Community Health is an at-will employer. This means that both the employee and HCCH reserve the right to terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable laws.

Job Description Disclaimer

High Country Community Health has reviewed this job description to ensure that essential functions and basic duties have been included. This document is intended to provide general guidelines for job expectations and the employee’s ability to perform the position described.

It is not intended to be an exhaustive list of all responsibilities, duties, skills, or requirements. Additional responsibilities may be assigned, and duties may change at any time based on organizational needs.

This job description does not constitute a contract of employment.

HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employment Relationship

High Country Community Health is an at-will employer. This means that both the employee and HCCH reserve the right to terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable laws.

Job Description Disclaimer

High Country Community Health has reviewed this job description to ensure that essential functions and basic duties have been included. This document is intended to provide general guidelines for job expectations and the employee’s ability to perform the position described.

It is not intended to be an exhaustive list of all responsibilities, duties, skills, or requirements. Additional responsibilities may be assigned, and duties may change at any time based on organizational needs.

This job description does not constitute a contract of employment.