HR Ops - Team Lead, Stores

Location: Chembur, MumbaiDepartment: Human ResourcesReports To: Director of HRAbout Us:Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan andProudly Indian. We currently operate in the bags, wallets, and footwear. We are building an iconicglobal consumer brand from India. We aim to achieve this by making great products and building thebest consumer brand team in India.The founders have ~15 years of experience across startups, large companies and are alumni of IIT &IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the foundersof Snapdeal) and the founders of Mamaearth, Wow Skin Science & Beardo.Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 350,000+Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan,ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni,Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hushand Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the USin 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brandaward from PeTA India in 2021.Website: www.zouk.co.inJob Summary:We are looking for a seasoned and dynamic HR Professional who will be responsible for handlingcritical HR operations such as onboarding, induction, background verification (BGV), referencechecks, employee engagement, HR policy implementation, and employee life cycle managementacross multiple business units including Corporate, Retail, and Warehousing.Key Responsibilities:1. HR Operations & Compliance● Oversee end-to-end onboarding and induction processes to ensure a smooth experience fornew hires across all verticals (B2B, B2C, Ecommerce, Retail, Warehouse).● Handle Background Verification (BGV) and reference checks as per company policy.● Develop, implement, and monitor HR policies ensuring compliance and consistency acrosslocations.● Manage HR life cycle activities from onboarding to exit formalities.2. HR Business Partnering● Collaborate with management and stakeholders to align HR strategies with organizationalobjectives.● Provide HRBP support to functional and business heads to enhance engagement, productivity,and performance.● Address and resolve employee grievances and workplace issues effectively.3. Employee Engagement & Culture Development● Plan and execute employee engagement initiatives such as Fun Fridays, festive events,birthday celebrations, and team-building activities for corporate, retail, warehouse, anddistribution teams PAN India.● Drive cultural development programs to foster motivation, inclusiveness, and a positive workenvironment.4. Performance & Policy Management● Implement and monitor performance management systems, including KRA development andappraisal processes.● Ensure consistent execution of HR policies and procedures across departments.5. HR Documentation & Reporting● Maintain and update HR records including onboarding documentation, BGV reports, inductionschedules, and engagement plans.● Prepare regular HR MIS reports and dashboards for review by senior management.6. Team Leadership● Mentor and guide the HR team, ensuring process adherence and skill enhancement.● Foster team collaboration to achieve HR departmental goals.Key Requirements:● Qualification: Bachelor's Degree● Experience: 6+ years of HR experience with focus on HR operations, onboarding, induction,BGV, reference checks, employee engagement, and policy management.● Industry Exposure: Retail, Ecommerce, Fashion, Furniture, Manufacturing preferred.● Strong command over HRMS tools, Google Sheets/Forms, and report generation.● Excellent interpersonal skills with the ability to manage stakeholders at various levels.What We Offer:● Leadership role with end-to-end ownership of HR operations.● Opportunity to drive employee-centric initiatives across multiple business verticals.● An inclusive, collaborative, and growth-oriented work environment.

Job Type: Full-time

Work Location: In person