HR Relationship Manager

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Analyze training needs to design employee development, language training, and health and safety programs
• Plan and conduct client new employee orientation to foster positive attitude toward organizational objectives
• Conduct initial audit of client and partner needs
• Establishing and maintaining department records and reports; recommending new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
• Managing additions and terminations from the Segue portal and various client portals such as benefit carriers, 401k recordkeepers etc.
• Submit separation notices to the appropriate agencies
• Performing benefit administration to include claims resolution, invoice approval, and annual re-evaluation of policies for cost effectiveness, information activities program, and cash flow
• Serve as a link between the organization and clients by handling questions, interpreting and administering HR related contracts and notices and helping resolve work-related problems
• Provide various resources for client training and keeping up with state and federal legislation
• Troubleshoot client technical issues related to the Segue HR platform
• Responsible for the build out of the initial 15-month client HR program and seeing it through to fruition
• Ensuring the timeliness of clients payroll processing and responsible for initiation through balancing and ultimately the submission of accurate payroll
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in business or related field preferred
• A minimum of 7 years related HR experience, at least 5 of these years in a management role
• Broad generalist background including coaching and counseling, performance management, employee involvement, teambuilding, as well as compensation and benefits
• Thorough knowledge of HR principles and federal/local regulations
• Experience in implementing and administering performance programs, preferably in a company that put strong emphasis on performance metrics
• Must have demonstrated success in recruiting and retaining diverse employee talent, including creating and implementing recruitment strategies
• Exceptional project and personnel management skills
• Excellent ability to multi-task and prioritize in a busy, fast-growth environment
• Proficiency in MS Word, Excel and Power Point is essential
• Exhibit extraordinary discretion, flexibility, and willingness to work closely with our senior management team

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

The HR Relationship Manager is responsible for working as and outsourced HR partner for clients for service and back end support. They are responsible for coordination of human resources activities and staff of an organization.