HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls. • Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. 2. Provide team members with a clear sense of direction and understanding of each other’s responsibilities including career planning and succession planning. 3. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. • Creates a logical plan, realistic estimates and schedule for an activity or project segment. • Ensures progress, issues and agreements are properly documented and acted upon. • Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. • Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. • Participates in various Internal or Client initiatives related to Process. • Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. • Actively participate in all process related business meeting in-person or virtually through conference calls. • Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. • Participate in and/or support during Client visits.
What are we looking for? • Lead a team of Employee Relations specialists, providing guidance, mentorship, and performance oversight to ensure consistent and high-quality case management.. • Oversee the resolution of complex employee relations issues, ensuring timely, fair, and legally compliant outcomes across global regions. • Collaborate with legal, compliance, and regional HR teams to manage sensitive investigations and mitigate organizational risk.. • Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. • Monitor and analyze employee relations metrics to identify patterns, recommend improvements, and report findings to senior leadership • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. • Escalate issues and seek advice when faced with complex issues/problems. • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. • 4. Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including: Controls & Compliance, Business Continuity Plans, process analysis and customer service5. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives. 6. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. 7. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. 8. Communicates clearly and concisely, using appropriate level of detail, terminology and style. 9. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues. 10. Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution. 11. Lead or assist with the development of detailed analyses for area of responsibility 12. Participate and potentially lead some activities/projects for area of responsibility
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts

Any Graduation