HR Services Analyst

About the Job:

The HR Services Analyst role focuses on supporting end-to-end HR operations and ensuring the smooth execution of employee lifecycle processes. This position manages key activities including onboarding, employee documentation, orientation, grievance handling, and day-to-day HR operational support. The role plays a critical part in maintaining operational efficiency while ensuring a positive and seamless employee experience throughout the employee lifecycle.

Key Responsibilities

• Coordinate onboarding of large batches of agents following bulk hiring by the Recruitment team.
• Prepare and issue employee documents including bank letters and employment-related documentation.
• Facilitate issuance of employee access cards and coordinate system access with relevant departments.
• Conduct new hire orientations to introduce company policies, procedures, and workplace expectations.
• Serve as the first point of contact for employee grievances and concerns, ensuring timely resolution or escalation where required.
• Maintain and update employee records and HR databases with accuracy and confidentiality.
• Support HR operational tasks including documentation management, attendance tracking, and employee file maintenance.
• Generate HR reports and maintain data records to support HR analytics and reporting requirements.
• Ensure compliance with company policies and applicable labor laws.
• Coordinate with internal departments such as IT, Admin, and Payroll to support employee lifecycle activities.
• Assist in improving HR processes and operational efficiency.

Qualification & Experience

• Master’s/Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 2+ years of HR experience .
• Prior exposure to HR operations , onboarding, and employee lifecycle management.
• Experience handling bulk onboarding or working in fast-paced environments will be an added advantage.

Required Skills & Competencies

• Excellent Communication and interpersonal skills.
• Strong Data Analytics & Reporting capabilities.
• Conflict Resolution & Mediation skills with ability to handle employee grievances professionally.
• Good understanding of Labor Law Compliance and HR policies.
• Strong sense of ownership, confidentiality, and professionalism.
• Proficient in MS Excel, PowerPoint, Canva, and HR reporting tools .