HR Team Leader– International BPO

BROCUS IT SOLUTIONS PVT LTD is one of the leading providers of BPO services located in Navi Mumbai. We specialize in delivering customized, cost-effective solutions to streamline the administrative back-office functions of major companies. Leveraging India's vast pool of English-speaking talent, our services include SEO, Marketing, and Support, aimed at enhancing business processes and workflow efficiency.

Role Description

This is a full-time, on-site role based in Navi Mumbai for an HR Manager – International BPO. The HR Team Leader will be responsible for overseeing the recruitment process, employee relations, talent management, compliance with international regulations, and employee engagement initiatives. Day-to-day tasks include managing HR policies, coordinating with different departments, and maintaining an efficient work environment.

Qualifications

• Experience in recruitment, talent management, and employee relations
• Proficiency in HR policies, workforce planning, and regulatory compliance
• Strong communication, interpersonal, and negotiation skills
• Ability to manage and lead HR functions in a fast-paced BPO environment
• Proven ability to work in an international setting and handle diverse teams
• Bachelor’s degree in human resources, Business Administration, or related field
• Minimum 5 years of HR experience, with at least 2–3 years in an International BPO setup
• Proven track record in bulk recruitment, especially for international processes
• Strong leadership, decision-making, and team-driving capabilities
• Ability to work under pressure and stretch as needed to meet hiring goals
• Proficiency in MS Office, HR tools, and recruitment platforms

Key Responsibilities:

Talent Acquisition & Workforce Planning:

• Lead high-volume hiring for international voice/non-voice processes
• Develop and execute recruitment strategies to meet business demands
• Build sourcing pipelines and manage vendor coordination when needed
• Ensure TAT and quality of hiring remains consistently high

Team Leadership & HR Operations:

• Lead, train, and motivate a team of recruiters and HR executives
• Monitor and improve team performance through clear KPIs and mentoring
• Oversee HR operations, including onboarding, documentation, and employee records

Employee Engagement & Culture Building:

• Design and drive employee engagement programs aligned with international BPO culture
• Act as a bridge between employees and management to foster a positive work environment
• Handle grievance redressal with maturity and confidentiality

Performance Management:

• Coordinate the performance appraisal cycle and feedback process
• Identify underperformance issues and assist in performance improvement plans

Compliance & Administration:

• Ensure compliance with local labor laws and international HR standards
• Maintain HR MIS, audit readiness, and statutory documentation

Preferred Attributes:

• Hands-on approach with a "get-it-done" attitude
• Willingness to work in fast-paced, target-driven environments
• Flexible with work timings if required to align with global operations

SALARY RANGE:

• 3 Lacs LPA to 4 Lacs LPA

Call HR : 9967718747 or Drop Resume -hr@brocussolutions.com

Job Types: Permanent, Fresher

Pay: ₹10,761.04 - ₹34,446.11 per month

Benefits:

• Life insurance

Language:

• English (Preferred)

Work Location: In person