HubSpot Solutions Architect

About the Role

We are looking for a HubSpot Solutions Architect to own the architecture, administration, and continuous improvement of our HubSpot platform- which serves as the single operating system for all customer-facing functions at AIOapp. This is a high-impact, highly visible role that sits at the intersection of sales, customer success, support, billing, and payments reporting.

You will work directly with our Head of Customer Operations to translate business requirements into HubSpot workflows, pipelines, dashboards, and integrations across the full customer lifecycle- from first touch through onboarding, support, billing, and retention. You will be the go-to expert ensuring our platform data is clean, our reporting is trusted, and every team that touches the customer has the tooling they need to execute.

What will be your responsibilities ?

CRM & Platform Architecture

• Own the end-to-end HubSpot portal spanning Sales Hub, Service Hub, and any additional Hubs in use — pipelines, deal stages, ticket queues, properties, lifecycle stages, and user permissions

• Design and maintain custom objects, associations, and data models supporting AIOapp's full customer lifecycle: prospect closed onboarded active renewed

• Enforce data quality standards across deals, contacts, tickets, and companies — including MRR/ARR tracking, lead source attribution, owner assignment, and billing status

• Manage portal hygiene: deduplication, property audits, workflow cleanup, and access controls

Reporting & Analytics

• Build and maintain dashboards for sales pipeline, rep performance, customer health, support ticket trends, and payments reporting

• Develop commission-ready reporting tied to closed-won and deployed deal stages

• Create billing and payments reporting views surfacing transaction data, MRR movements, and payment processor metrics (e.g. Adyen) inside HubSpot

• Surface actionable insights on conversion rates, deal velocity, support resolution times, and churn risk

Workflow Automation

• Architect lead routing, deal progression, onboarding handoffs, support ticket escalation, and billing event automation

• Build enrollment logic for lifecycle stage transitions, renewal alerts, payment failure notifications, and customer health triggers

• Automate billing and support workflows — including invoice events, subscription changes, and ticket SLA management — using HubSpot as the coordination layer

• Integrate HubSpot with third-party tools including payment processors, support platforms, and internal data sources

Integration & API Work

• Design and implement HubSpot integrations via native connectors and direct API — covering payment processing, support, and internal platforms

• Surface payments and billing data (transaction volume, MRR, payment status) inside HubSpot for customer health scoring and account management

• Build reliable, documented data pipelines between HubSpot and AIOapp's product and finance systems

• Ensure HubSpot serves as the authoritative customer record across all touchpoints: sales, support, billing, and payments

Enablement & Documentation

• Document all HubSpot architecture decisions, workflow logic, integration specs, and admin SOPs

• Train sales reps, SDRs, customer success, and support team members on HubSpot best practices across their respective Hubs

• Act as the internal HubSpot subject matter expert and first escalation point for platform questions across all teams

What are we looking for, and what does it require to be the right fit for this role?

Required

• 3+ years of hands-on HubSpot administration and/or solutions architecture experience

• Deep expertise across HubSpot Sales Hub and Service Hub — pipelines, ticket queues, deal properties, workflows, sequences, SLAs, and reporting

• Strong data modeling instincts: you know how to structure platform data to serve sales, support, billing, and analytics needs simultaneously

• Experience building dashboards and reports for diverse audiences: sales leadership, customer success, support ops, and finance

• Familiarity with HubSpot APIs and at least one integration pattern (native connectors or direct API)

• Experience integrating HubSpot with support, billing, or payments tools

• High attention to data quality — you're bothered by blank fields and duplicate records

• Excellent written communication in English; able to document complex logic clearly

Strongly Preferred

• HubSpot Solutions Architect or Administrator certification

• Experience in a SaaS, fintech, or restaurant tech environment

• Familiarity with commission plan logic and attainment-based reporting

• Experience integrating HubSpot with payment processors, support tools, or ERP systems

• Background working with US-based go-to-market teams from a remote/Pakistan-based environment

• Comfort with basic JavaScript or Python for custom integration scripting

What Sucess Looks Like:

Why Join AIO?

• Direct access to executive leadership- you'll work closely with the COO on the systems that run the business

• High-ownership environment- you will architect and build, not just configure what someone else designed

• Meaningful work- restaurant operators depend on our platform to run their businesses every day

• Pakistan-based role with a strong, established local team- you won't be working alone across time zones

• US business hours (9 AM – 5 PM PST) with a collaborative team that respects your time

• A company at an exciting inflection point- growing fast, with real product-market fit and a clear roadmap

About AIO

Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser-focused on becoming a significant player in the $55 billion worth restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.