Human Resources Director

Human Resources Director – Chick-fil-A Mayfield Heights

Must be 18 or Older for this position

Must have Open Availability

Are you a motivated leader looking to grow your career in a fast-paced, community-focused environment? We are excited to offer opportunities for experienced managers who are passionate about developing people, delivering exceptional guest experiences, and driving results.

Are you looking to positively influence those around you?

Do you want to work for a company that truly impacts the lives of its team members, customers, and the communities it serves? Do you thrive in a fast-paced, purpose-driven team environment?

Come and join our Chick-fil-A family and vision!

At Chick-fil-A, our mission is to win the hearts of our team members, guests, and community through consistent service, care, and excellence. We believe every interaction is an opportunity to make a difference—whether big or small.

If you're passionate about developing people, cultivating culture, and leading with purpose—we'd love to connect with you.

Why You’ll Love Working With Us

• Sundays off - always.
• Health insurance Options
• Paid Vacation (PTO)
• Paid Training
• Free meals while working
• 401(k) and Pension options
• $2,500 college scholarship opportunities
• 25% off catering orders
• Positive and supportive team culture

Role: Human Resources Director

As the Human Resources Director, you’ll play a key leadership role in developing and supporting our team—from first interviews to long-term career growth. You will help shape the store’s culture by hiring high-quality candidates who reflect Chick-fil-A’s Core 4 (Create Eye Contact, Share a Smile, Speak with a friendly tone, My pleasure) and uphold our high standards of customer service.

Key Responsibilities:

Talent Acquisition & Hiring

• Lead the recruiting and hiring process for all store positions
• Attend job fairs and community recruitment events
• Schedule and coordinate second-round interviews with leadership for management-level candidates
• Consistently seek out talent who align with Chick-fil-A’s Core 4 values and customer service excellence
• Call candidates to confirm interviews

Onboarding & Orientation

• Plan and host orientations for new hires
• Set up onboarding workflows and ensure all required documents are completed and filed properly
• Create and maintain employee folders with personal, legal, and training documentation
• Track and manage onboarding compliance

Employee Records & Administration

Maintain accurate records of:

• Promotions and pay increases
• Terminations and exit interviews
• Current employee count and staffing levels
• Employee anniversaries and birthdays

Ensure sensitive employee information is organized and stored securely

Culture & Retention

• Reduce turnover through engagement, coaching, and recognition efforts
• Oversee birthday, anniversary, and team member recognition initiatives
• Promote a positive and inclusive team culture focused on personal growth and servant leadership

What We're Looking For

• Bachelor's degree in Human Resources, Business, or related field preferred
• 1–2+ years of HR experience (Recruiting, Hiring, Onboarding, Training, etc.)
• Strong communication and interpersonal skills
• Organized, detail-oriented, and proactive
• Experience in Excel and administrative software
• Proven track record in leadership (athletics, clubs, ministry, etc.)
• A heart for service and a passion for people development
• Alignment with Chick-fil-A values, including care, integrity, and hospitality

Company Info

In our kitchens, we focus on fresh and simple ingredients. We've always served chicken that's whole breast meat, with no added fillers or hormones—breaded by hand in our restaurants. Fresh produce is delivered several times per week, and salads are prepared throughout the day. It may not be the easy way, but it's the only way we know.

Ready to Lead with Purpose?

Apply now and help us build a team and culture that makes a difference—one person, one guest, and one community at a time.