Human Resources Generalist

Description:

MISSION & CULTURE:

At Faithful Companion, the work we do is profoundly meaningful. Every day, we walk alongside families during some of the darkest moments of their lives, offering compassion, dignity, and unwavering support as they say goodbye to their beloved companions. Our team plays a vital role in helping families feel cared for, understood, and comforted—and that purpose is at the heart of everything we do.

Just as we care deeply for the families we serve, we also care deeply for our employees. Our people are the foundation of our mission, and we are committed to creating a workplace that honors, supports, and celebrates them. We offer a comprehensive suite of benefits—including medical, dental, vision, 401(k) with company match, company-paid group life insurance, ancillary products, and pet insurance—because we believe in caring for the whole person and the pets who are part of their lives.

We foster a warm, family-oriented culture where employees feel valued, appreciated, and connected. Through recognition programs, ongoing support, and a genuine commitment to wellbeing, we ensure our team members know that they matter—not just for the work they do, but for who they are.

SUMMARY:

The HR Generalist plays an essential role in supporting Faithful Companion’s mission by partnering with leaders and employees across the organization. This position supports key HR functions including employee relations, recruitment, benefits administration, compliance, training, and daily HR operations. The HR Generalist ensures consistent application of policies while helping to maintain a respectful, compassionate, and compliant workplace culture.

DUTIES AND RESPONSIBILITIES:

• Administer and support HR policies, procedures, and programs in alignment with company values and applicable employment laws.
• Serve as a primary point of contact for employee relations matters, providing guidance, documentation support, and escalation when appropriate.
• Coordinate and manage the full employee lifecycle.
• Conduct offboarding processes, including exit interviews, to ensure a professional and compliant experience.
• Coordinate employee surveys and support follow-up actions.
• Maintain accurate and confidential HRIS and employee file records.
• Assist with employee record requests, audits, and compliance documentation.
• Administer and audit employee benefits programs; support employees with enrollment, changes, and coverage-related inquiries.
• Ensure compliance with federal, state, and local employment regulations, including but not limited to PWFA, ACA reporting, EEOC reporting, leave administration and workplace policy adherence.
• Assist with administration of leaves including ESTA, FMLA, and Workers’ Compensation, ensuring documentation and compliance.
• Support employee recognition initiatives and programs.
• Manage the Learning Management System, including training assignments, calendar maintenance, reminders, and manager communication.
• Maintain OSHA compliance, including safety logs (300A) and required training records such as forklift certification.
• Support safety programs, including facilitating safety meetings and coordinating safety communications and trainings.
• Serve as payroll backup to ensure timely and accurate payroll processing in the absence of the primary processor.
• Support performance management processes and assist leaders with coaching, documentation, and corrective actions.
• Assist with training initiatives, HR communications, and special HR projects.
• Prepare HR reports, metrics, and documentation for audits as needed.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None. This is a non-supervisory position.

Requirements:

QUALIFICATIONS:

• Bachelor’s degree in human resources, business administration, or a related field preferred; equivalent experience considered.
• 3–5 years of progressive HR generalist experience.
• Strong knowledge of employment laws, HR best practices, and employee relations.
• Experience with HRIS systems and Microsoft Office Suite.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to maintain professionalism, confidentiality, and compassion.
• Ability to handle sensitive matters with discretion and empathy.
• Commitment to supporting a compassionate, service-oriented workplace aligned with Faithful Companion’s values.