Human Resources Generalist

Description

For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry, and quality.

JOB SUMMARY: Responsible for primary coverage of the reception area for Human Resources and Administration departments; greets and announces

visitors to departments. Performs various complex administrative and technical work related to the operation of the Human Resources department,

including assisting in the administration of benefits programs, recruitment, and employment functions. Strong aptitude for learning technology programs

related to the above areas. Electronic Management of personnel records to include department scanning. Participates in planning of special events and

training events.

Major Duties

• Primary responsibility for incoming calls. Announces caller prior to releasing transferred calls. Maintains department confidentiality by announcing visitors to staff prior to allowing them to walk through the department. Maintains order and cleanliness of reception, application, and waiting areas. Maintains up to date and informative bulletin boards at the employee entrance and HR. Assists applicants with computer use for the application process.
• Assists with onboarding and orientation processes by maintaining various reports, spreadsheets, badge creation, and online verifications. Completes verification of Form I-9 through E-Verify; reports new hires to NC New Hire. Back-up to the Employment Coordinator position, which requires the ability to learn technology and present data in a highly professional manner.
• Maintains confidential departmental records in compliance with applicable legal requirements; creates scanned records for employees within set timeframes; responds to employee and citizen requests for information; verifies employment and release of information in accordance with the Personnel Privacy Act and City policies.
• Reports and follows through on expired NC driver’s licenses and maintains employee driver's license through the North Carolina Transportation Notification System and FMCSA Clearinghouse for CDL drivers. Updates to the Munis system.
• Coordinates Employee Recognition nomination process, manages the online employee thank you notes and uploads to Shout Out on the website.
• Assists HR Manager with planning and coordinating city-wide employee events, including but not limited to Annual Service Awards, Employee Appreciation, and other employee-focused activities. Assists with staff training and logistics as requested.
• Provides clerical support to department staff; composes documents and letters; coordinates work orders. Maintains/Analyzes various reports in Excel and Word.
• Coordinates creation of department notifications/flyers/presentations as requested. Coordinates meeting rooms calendar. Ensure the HR Conference Room is neat and orderly throughout each day. Process all departmental mail.
• Completes purchases for office, cleaning, and breakroom supplies.
• Assists Benefits Specialist with billing, printing medical/dental cards, data entries in Munis, and backup for onboarding new hires.
• Assists HR Director and HR Manager as needed.
• Actively participates in all HR technology (NEOGOV, Tyler/Munis, Laserfiche) HR Generalist to learn and assist with other HR positions as needed.
• Performs other related duties as assigned.

Knowledge and Qualifications

• Knowledge of human resources principles and practices.
• Knowledge of federal, state, and local policies, procedures, and regulations.
• Knowledge of the NC Records and Retention Schedule related to personnel records maintenance.
• Strong proficiency in technology programs and the operation of computers and Microsoft Office.
• Skill in planning, organizing, and decision-making.
• Skill in customer service and public relations.
• Skill in oral and written communication.
• Skill in time management with a high level of attention to detail.
• Ability to learn technology programs and problem-solve.
• Ability to multitask.

MINIMUM QUALIFICATIONS:

• Ability to read, write, and perform mathematical calculations at a level commonly associated with completion of an associate degree.
• Sufficient experience to understand the principles relevant to the major duties of the position, usually associated with having had a similar position for one to two years.
• Preferred experience: Three years of experience in a Human Resources role with similar experience and related technology systems. (Microsoft, Tyler/Munis, NEOGOV, or related HRIS System)

Supplemental Information

SUPERVISORY CONTROLS: The Human Resources Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and propriety of the results.

GUIDELINES: Guidelines include department standard operating procedures, city pay plan, employee handbook, IRS Section 125 guidelines, HIPAA guidelines, and federal and state regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties.

SCOPE AND EFFECT: This position performs clerical duties to support the City’s general employee experience. Successful completion leads to communication with employees with accurate information, correct data, and payroll processes.

PERSONAL CONTACTS: Contacts are typically with other city employees.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide resources.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or intermittently sitting, standing, bending, crouching, or stooping. The employee frequently lifts light objects, uses tools or equipment requiring a high degree of dexterity and must distinguish between shades of color.

WORK ENVIRONMENT: This work is primarily performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.