Human Resources Implementation Specialist

The HR Implementation Specialist performs a variety of duties with the objective of planning, executing and finalizing projects related to onboarding new clients in Kronos Workforce Ready. This position is critical to overall client satisfaction and requires a high level of attention to detail and accuracy. The HR Implementation & Project Manager consults with the client before and during the implementation process to determine the accuracy of the needs analysis and evaluates all other needs the client may have as it relates to human resources. as well as other ancillary products and services offered through Kronos. This position requires extensive communication in a variety of forms to multiple audiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manages conversion experience for new accounts and existing clients according to operating procedures and direction from sales and client contacts.

2. Consults with the clients prior to and during the implementation process to determine appropriate applications and evaluate all other needs the client may have as it relates to payroll processing, human resources, time and attendance as well as other ancillary products and services offered through Kronos.

3. Provides internal and external customer care through relevant and timely communication.

4. Supports implementation of new accounts, leveraging the subject matter expertise role for the platform. May include implementation, training, procedure documentation, and training delivery according to business needs.

5. Participate in HR meetings and training sessions to exchange ideas and develop knowledge and skills. Applies outcomes of meetings through the development and execution of agreed-upon solutions or process improvements. This includes training of support staff on the client’s payroll workflow and supports project management by facilitating implementation of services such as reporting of 401k, GL, and benefit data reporting through the life cycle of the client.

LEADERSHIP

1. Excellent organizational skills

2. Comfortable with managing and orchestrating change

• Ability to communicate vision and outcomes

• Bachelor’s degree preferred
• UKGR (Kronos Workforce Ready) experience
• 5-7 years in experience in appropriate payroll systems and general payroll knowledge.
• Experience in a troubleshooting role in payroll and/or HCM applications and strong resolution techniques for problem-solving
• Cross functional or direct leadership experience preferred
• Excellent written, verbal and organizational skills especially in interactions with highly knowledgeable payroll and human resources professionals along with C-level executives.
• Experience with technical payroll customer support/training is highly desired.
• Ability to manage multiple projects simultaneously