Human Resources & Operations Coordinator

Position Overview

Carolina ABA is seeking a dedicated and organized HR & Operations Coordinator to support the daily operations of our clinic. In this vital role, you’ll help maintain a positive, efficient, and compliant work environment by overseeing HR functions, coordinating staffing needs, and ensuring smooth clinic operations. This position is ideal for someone who thrives in a hands-on, team-oriented setting and enjoys making a meaningful impact each day.

Key Responsibilities

• Open and prepare the clinic each morning to ensure a welcoming and organized environment.
• Recruit, hire, and onboard Registered Behavior Technicians (RBTs) to meet client and referral needs.
• Conduct new hire orientations and assist with ongoing training coordination for clinical staff.
• Manage staff schedules to align with client treatment times and ensure coverage.
• Partner with BCBAs to verify that all client documentation (diagnostic reports, intake forms, consents, etc.) is current and complete.
• Submit and track prior authorizations for treatment through private insurance and Medicaid.
• Conduct weekly clinic walkthroughs to maintain cleanliness, safety, and compliance with all standards.
• Manage supply orders and inventory to ensure the clinic is always well-stocked.
• Serve as the first point of contact for HR and operational questions, coordinating timely resolutions.
• Support HR processes, including employee relations, compliance tracking, and accurate recordkeeping.

Qualifications

• Proven ability to work independently and take initiative with minimal supervision.
• Experience working with funding sources (private insurance, Medicaid) and managing ABA treatment authorizations.
• Previous experience in ABA, behavioral health, or healthcare administration strongly preferred.
• Excellent organizational, communication, and problem-solving skills.
• Professional, compassionate demeanor with a genuine passion for supporting children and families.

Job Type: Full-time

Pay: $20.67 - $24.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person