Human Resources Specialist

The Human Resources Specialist serves as a key support role within the HR department, providing frontline customer service, administrative coordination, and compliance-focused responsibilities. This position functions as the primary point of contact for employees, visitors, and callers, delivering professional communication, accurate information, and timely direction to appropriate HR staff. The role requires strong interpersonal and organizational skills, exceptional attention to detail, and the ability to manage high-volume administrative tasks while maintaining strict confidentiality.

• High school diploma or equivalent

• Preferred 1-3 years of previous human resources experience, additional post-secondary education degree in human resources or related field of study, or SHRM-CP or PHR certification.

• Driver’s license

• Organization and attention to details

• Proficient in data entry and comfortable working and pulling data from multiple systems.

• Ability to analyze and apply compliance laws to the assigned job duties and responsibilities.

• High accuracy in maintaining employee records, payroll data, and compliance documents.

• Strong ability to interact with diverse individuals, demonstrate empathy, and build rapport with staff.

• Capacity to prioritize tasks, meet deadlines, and manage high-volume administrative duties.

• Discretion in handling sensitive personal and corporate information.

In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively, both orally and in writing.

This role should have an expectation of core competencies in relation to individuals with co-occurring disorders.

This position is responsible and held accountable for the following duties:

• Serve as the primary point of contact for all employees and visitors, providing a professional greeting, answering general inquiries, and directing individuals to the appropriate HR staff.

• Manage all incoming and outgoing correspondence by sorting and distributing mail to HR staff, processing regular and certified mail, and maintaining an organized digital and physical record system through regular scanning and filing of documents.

• Screen and direct incoming office calls to various HR teams and individuals, listen to voicemails and relay messages to the appropriate HR staff.

• Receive, review and file worker’s compensation claim when an employee injury occurs that requires medical treatment.

• Ensure compliance with local, state and federal workers’ compensation laws, OSHA recording requirements and agency policies.

• Coordinate communication with employees, supervisors and the HR management team on the claim and return-to-work status as appropriate and needed for each party.

• Maintain accurate injury records in the current HRIS and prepare OSHA logs and annual postings for each work location.

• Run reports for performance reviews on a regular basis and summarize data provided for the HR management team to review and address as needed.

• Assist in collecting and returning agency property from former employees to the appropriate department.

• Assist the HR Generalist team with New Hire Orientation and ensuring personal and position data has been appropriately setup for all new hires.

• Respond to general HR inquiries submitted through the current HR Helpdesk ticketing system.

• Attend HR team meetings and take minutes as needed.

• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.

• Meet or exceed “satisfactory” expectations at any scheduled job performance evaluation.

• Regular and predictable attendance is essential and expected for this position.

Must perform the specific job duties as listed above to meet position expectations.

• This position works indoors in a traditional office setting.

• This role will require occasional regional travel (up to 15%) to various community locations as needed for the role (e.g., schools, government offices, medical facilities, etc.).

• Overtime will not be a consistent expectation for this position. Occasionally, overtime may be necessary to meet a high priority project or job task and must be preapproved by a member of the HR management team.