Human Resources Specialist

Position: HR Specialist

Duration: 6+ month contract with possibility for extensions

Location: Fully onsite in Berlin, CT

Primary Functions

• Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE (Center of Expertise) areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
• Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
• Daily phone work using call management system.
• Supports managers, employees, and HR staff in the execution and consistent application of core HR processes and activities, provides solutions, coaches and counsels
• Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
• Provides accurate, consistent and timely responses to HR process, system and policy requests
• Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
• Utilizes HR knowledgebase and tools required to support operational needs
• Assists with updating the HR knowledgebase and related desktop procedures as needed and makes recommendations for HR Portal content
• Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
• Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
• Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
• Enhances department and organization reputation by accepting ownership for resolving new and different requests, and exploring opportunities to add value
• Performs various tasks as assigned

Technical Knowledge/Skill:

• Knowledge of HR basics. Adept at technology. Superior customer service skills.
• Excellent communication skills. Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills. Ability to successfully handle multiple tasks and changing priorities.

Education:

• Requires a High School Diploma. Bachelor's Degree and HR certification
• preferred.

Experience:

• Minimum of three (3) years of HR experience.
• Demonstrated skill in providing superior service to customers including but not limited
• to HR colleagues, active employees, retirees, etc.