HVAC Customer Service Dispatcher

Job Summary
We are seeking a dedicated and detail-oriented HVAC Dispatcher / Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in enhancing customer satisfaction by providing exceptional service and support, multitasking skills, and a positive and professional attitude. This position requires strong communication skills, Dispatching technicians, and communicating with customers to ensure timely and efficient service.

• Respond promptly to customer inquiries via phone, email.
• Maintain accurate records of service calls and job statuses.
• Produce and manage all purchase order procedures in accordance with company guidelines.
• Analyze customer needs and provide tailored solutions related to logistics and transportation management.
• Communicate effectively with customers to resolve issues and provide updates on their orders.
• Utilize Transportation Management Systems (TMS) and GPS technology to track shipments and optimize routes.
• Collaborate with internal teams to ensure seamless operations.
• Maintain accurate records of customer interactions and transactions in r systems.
• Assist in transportation planning by evaluating delivery schedules and logistics processes.
• Provide feedback on customer trends and service improvements to management.

Experience

• Prior experience in Sage SSO preferred.
• Prior experience in HVAC, dispatching, or customer service preferred.
• Previous experience in a customer service role is preferred, particularly within the logistics or transportation industry.
• Familiarity with Transportation Management Systems (TMS) and GPS technology is highly desirable.
• Maintains payroll information by collecting, calculating, and entering data.
• Prepares reports compiling summaries of earnings, taxes, deductions, and wages.
• Resolves payroll discrepancies and analyze information.
• Maintains employee confidence and protects payroll operations by keeping information confidential.
• Prepare daily work schedules to ensure timely pick-up and delivery, while following safety and government regulations.
• Prepared daily work and run schedules to ensure tech arrival to clients to ensure a satisfactory resolution.
• Organize work orders and preventive maintenances scheduling.
• Prepare invoices for review.
• Professionally handle conflicts with technicians and customers.
• Strong analytical skills with the ability to assess complex situations and develop effective solutions.
• Excellent communication skills, both verbal and written, with a focus on providing clear information to customers.
• Knowledge of supply chain processes and transportation planning principles is a plus.
• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail.

Apply today to join our growing team!

Job Type: Full-time

Pay: $19.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person