HVAC Dispatcher

Overview
Join our dynamic team as an HVAC Dispatcher, where your organizational skills and technical knowledge will keep our heating, ventilation, and air conditioning (HVAC) operations running smoothly. In this vital role, you will coordinate service requests, manage dispatching of technicians, and ensure timely delivery of HVAC solutions to our clients. Your proactive communication and logistical expertise will drive efficiency and customer satisfaction across our service network. This position offers an energetic environment where your problem-solving abilities and attention to detail will make a tangible impact every day.

Responsibilities

• Receive and prioritize incoming service requests via multi-line phone systems, email, and digital platforms.
• Dispatch HVAC technicians promptly using transportation management systems.
• Coordinate with supply chain teams to ensure necessary parts and equipment are available for scheduled services.
• Maintain accurate data entry to track dispatch activities and service history.
• Communicate effectively with technicians, clients, and internal teams through phone etiquette and clear messaging to facilitate smooth operations.
• Monitor fleet management systems to assign appropriate vehicles based on location, availability, and job requirements.
• Support shipping & receiving processes for HVAC parts and materials, ensuring proper documentation and timely delivery.

Skills

• Strong analysis skills to evaluate logistical data and optimize dispatching strategies.
• Excellent communication skills coupled with professional phone etiquette for effective interaction with team members and clients.
• Ability to handle data entry accurately.
• This role is perfect for someone energized by logistics challenges who enjoys working in a fast-paced environment while maintaining meticulous attention to detail. If you thrive on coordinating complex schedules, communicating clearly across multiple channels, we want to hear from you!

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person