HVAC Dispatcher

About Us

AB Facility Service is a trusted provider of professional cleaning and facility maintenance solutions. We work with commercial, industrial, and retail clients to ensure their spaces are clean, safe, and operating at their best. Known for our reliability, attention to detail, and commitment to quality service, we take pride in creating environments where people can thrive.

Position Summary:
The HVAC Dispatcher is responsible for coordinating and scheduling HVAC service technicians to ensure timely response to service requests, preventive maintenance, and emergency calls. This role serves as the primary communication link between customers, technicians, and management while maintaining efficient daily operations.

Essential Duties and Responsibilities

• Schedule and dispatch HVAC technicians for service calls, maintenance visits, and installations.
• Prioritize emergency service requests and adjust schedules as needed.
• Monitor technician routes and workloads to maximize efficiency and customer satisfaction.
• Communicate appointment details, updates, and delays to customers.
• Maintain accurate records of service calls, work orders, and technician assignments.
• Coordinate with technicians regarding parts availability, job status, and customer requirements.
• Track job completion and ensure all documentation is properly submitted.
• Respond to customer inquiries and resolve scheduling issues in a professional manner.
• Assist with invoicing, data entry, and administrative tasks as needed.
• Ensure compliance with company policies, safety procedures, and service standards.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous dispatching, scheduling, customer service, or HVAC industry experience preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and dispatching/service management software.
• Ability to work in a fast-paced environment and manage changing priorities.
• Strong problem-solving and customer service abilities.

Knowledge, Skills, and Abilities

• Knowledge of HVAC service operations and terminology preferred.
• Ability to coordinate multiple technicians and service requests simultaneously.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional during emergency situations.
• Effective time management and decision-making skills.

Work Environment

• Office environment with frequent communication with customers, technicians, vendors, and management.
• May require occasional overtime, evenings, or weekends to support emergency service operations.

Salary Range: Typically ranges from $60,000 to $65,000 annually, depending on location, experience, and company size.