HVAC Service Manager

HVAC Service Manager – Join Our Growing Team

Surner Heating is seeking an experienced and driven HVAC Service Manager to lead our service department and help deliver top-tier customer care in the oil and propane industry. This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and takes pride in building strong teams and efficient operations.

Key Responsibilities

• Oversee daily service operations, ensuring efficiency and quality
• Dispatch technicians and manage real-time scheduling needs
• Supervise incoming customer calls and ensure exceptional service delivery
• Manage daily billing and job completion processes
• Respond to and resolve customer inquiries and service issues
• Train, coach, and onboard new technicians to build a high-performing team
• Coordinate technician schedules, including on-call rotations, holidays, and PTO coverage
• Assist with facility and inventory management
• Monitor and control department costs while maintaining service standards

Qualifications (Required)

• 3–5 years of experience as a department manager
• Strong leadership, communication, and organizational skills
• Proven ability to manage budgets and control operational costs
• Valid driver’s license
• Prior experience working for a fuel company
• Oil burner license
• Working knowledge of local, state, and federal codes and regulations related to oil and propane equipment installation and service

Preferred Qualifications

• CDL Class A or B with HazMat endorsement
• Valid DOT Medical Card
• Massachusetts Plumber’s License
• EPA Certification
• HVAC, electrical, and propane (CETP) training

What We Offer

• Competitive salary
• 401(k) with 4% company match
• Health insurance
• Paid time off
• Employee discount

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k) 4% Match
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

People with a criminal record are encouraged to apply

Experience:

• HVAC: 5 years (Required)
• management : 1 year (Required)

License/Certification:

• Mass oil burner license (Required)

Work Location: In person