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Hypercare Lead Consultant-3
No Creek, United States
Job Type: Contract
Job Category: IT
Job Description
Job Title: Hypercare Lead Consultant
Location: Remote
Duration: Contract
Location: Remote
Duration: Contract
Experience: 8+ years with Hypercare / Post-Go-Live Support leadership
Job Description:
We are seeking a proactive and detail-oriented Hypercare Lead to manage post-go-live support for key IT and business transformation projects. The ideal candidate will ensure smooth operations, quick issue resolution, and seamless user adoption during the Hypercare phase.
Key Responsibilities:
- Lead Hypercare activities post go-live across business units
- Manage and track issues, incidents, and resolutions
- Coordinate with support teams (IT, business, vendors) for quick fixes
- Communicate status and updates to stakeholders and leadership
- Analyze incident trends and implement preventive measures
- Document lessons learned and transition to steady-state support
Requirements:
- Proven experience leading Hypercare or Post-Go-Live Support
- Strong understanding of ERP/CRM/EDI system landscapes
- Excellent coordination, stakeholder management, and communication skills
- Analytical mindset with ability to resolve issues under pressure
- ITIL or similar certification is a plus
Required Skills
GRAPHIC DESIGN CONSULTANT
WEB DEVELOPMENT & ANALYTICS CONSULTANT
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