Hypercare & Stabilization Manager

As an SAP Hypercare & Stabilization Lead – Manager, you will be responsible for ensuring the successful stabilization and hypercare of SAP implementations, driving business value by assessing the current state, capturing high-level requirements, and defining technology-enabled solutions. You will lead the post-go-live support phase, ensuring smooth transitions, issue resolution, and process optimization. As a subject matter expert, you will collaborate with teams, manage cross-functional initiatives, and provide innovative solutions to challenges across multiple teams. Advanced proficiency in Program Management Office (PMO) is essential, with recommended expertise in SAP Project Management.

Key Responsibilities:

• Lead the hypercare and stabilization phase of SAP implementations, ensuring smooth transitions and issue resolution.
• Act as a subject matter expert in Program Management Office (PMO) and SAP Project Management, providing guidance and solutions to complex challenges.
• Identify opportunities to deliver business value by assessing the current state, capturing high-level requirements, and defining SAP-enabled business solutions.
• Facilitate workshops to gather requirements, foster collaboration among stakeholders, and validate proposed solutions.
• Develop comprehensive business cases that outline the benefits, impacts, and feasibility of proposed initiatives.
• Create and maintain documentation that clearly articulates business processes, technology integrations, and solution designs.
• Lead cross-functional teams to ensure alignment and successful implementation of business strategies and SAP solutions.
• Collaborate with multiple teams, contribute to key decisions, and provide solutions to problems that apply across various teams.
• Continuously assess and refine business processes to enhance efficiency, effectiveness, and alignment with organizational goals.
• Monitor and report on hypercare progress, ensuring timely resolution of issues and alignment with strategic goals.