ICT Officer

The International Organization for Migration (IOM) is the leading intergovernmental body in the field of migration and a UN-related agency. Since becoming a full member in 1991 , Egypt has been a key partner, with IOM Cairo supporting the government and civil society across areas such as:

• Labour migration and human development
• Counter-trafficking
• Migration management and governance
• Migration health
• Emergency and post-crisis response
• Resettlement and humanitarian assistance

The ICT Officer will strengthen IOM Egypt’s information and communication technology systems , supporting digital transformation, operational efficiency, and data-driven decision-making. The role involves leading ICT operations, managing a small team, coordinating with regional and HQ counterparts, and supporting the Wave implementation .

Key Responsibilities

1. ICT Unit Management

• Lead and supervise ICT operations and staff, ensuring alignment with IOM’s strategic priorities.
• Manage ICT resources, support Wave implementation, and ensure compliance with service standards.
• Promote a cooperative and efficient team culture.

2. Business Relationship & Stakeholder Management

• Engage with internal teams to identify ICT needs and propose practical solutions.
• Liaise with UN ICT working groups and external partners on shared initiatives.

3. ICT Operations & Infrastructure

• Manage ICT services, equipment, and systems in line with mission objectives and SLAs.
• Implement modern workspace and collaboration tools to enhance digital efficiency.
• Advise management on infrastructure improvements and oversee ICT procurement.

4. Cybersecurity Oversight

• Respond to information security incidents and coordinate with HQ specialists.
• Implement cybersecurity standards and ensure compliance with internal policies.
• Maintain up-to-date documentation and risk records.

5. Data Management & Digital Innovation

• Develop and maintain data systems and analytic tools to support decision-making.
• Drive innovation and adoption of new digital technologies to enhance operations.
• Support evaluation and rollout of digital initiatives.

6. Other Duties

• Perform additional responsibilities as assigned to support mission objectives.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum 3–5 years in ICT management, preferably within an international organization.
• Proven experience in digital innovation, risk management, and cybersecurity.
• Strong knowledge of systems administration, networks, and Microsoft 365 environments.
• English: Fluent (required)
• Arabic: Working knowledge (desirable)

Technical Skills & Certifications

• Advanced knowledge of Windows OS, TCP/IP, Cisco devices, VPNs, and Microsoft 365 .
• Experience in network management, data systems, and IT security controls .
• Strong project management and stakeholder engagement abilities.
• Preferred Certifications: PMP/Prince2, ITIL, CCNA, MCSA, Microsoft 365 Certified, or Cisco Meraki Specialist.

Volunteer Living Allowance: currently US$ 2,460 to US$ 2,910

UN Volunteers serve full-time in their professional expertise, supported by a benefits package, including a monthly living allowance to ensure a secure standard of living at their duty stations. These allowances are not intended as compensation, reward, or salary for the volunteer's service.

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