ICT Presales Engineer

We are seeking an organized and technically-minded Presales Support professional to join our Pre-Sales team. You will assist the Presales Engineers by coordinating day-to-day presales activities, preparing quotations and proposals, tracking client communications, and maintaining presales records to support deal progression.

Key responsibilities

• Assist the Presales Team in coordinating and supporting day-to-day presales activities.
• Maintain basic product knowledge of ICT solutions including client workstations, servers, storage, firewalls and related peripherals across multiple brands.
• Prepare and forward quotations to internal stakeholders and clients based on solutions and pricing provided by Presales Engineers.
• Follow up with clients on shared quotations and proposals to secure timely feedback and progress deals.
• Track and update daily client interactions, including comments and status reports, to keep the team informed.
• Coordinate with sales, procurement and technical teams to ensure smooth presales operations and fulfilment of client requirements.
• Assist with documentation tasks: proposal formatting, client communications and maintaining presales records.
• Monitor deal pipeline and maintain CRM or Excel records for accurate reporting and status updates.

Qualifications and skills

• Bachelor's degree in Information Technology or a related field.
• Minimum 4 years’ experience in the IT sector (presales support, sales support, or similar roles preferred).
• Proficient in Microsoft Office: Word, Excel, PowerPoint.
• Excellent written and verbal English communication skills. Arabic or Malayalam is a plus.
• Strong organizational skills, attention to detail and ability to manage follow-ups.
• Comfortable coordinating with multiple internal teams and working with CRM/Excel-based pipelines.

Job Types: Full-time, Permanent