ICT Support System Analyst.Customer and Partner Management

Job Purpose

To provide on time technical application support and problem solving during all operational hours to ensure healthy environment of the supported systems and uninterrupted smooth business operations.

Report To Position Name

• Ensure that supported Applications are up and running 24/7. • Ensure that applications are closely monitored. • Provide proactive support to avoid application issues. • Review Applications KPIs for any room for enhancement. • Handle Global issues related to supported applications. • Perform on-call duties.

QUALIFICATIONS_ESSENTIAL

• Bsc. In Computer Science or equivalent related degree. • Excellent Computer skills, Advanced MS office and scripting are required. • Very Good in Arabic & English (Reading, Writing & Oral). • Strong interpersonal and Negotiation skills. • Strong knowledge in ORACLE environment (SQL,PLSQL) is a must • Strong knowledge in UNIX/linux Operating systems is a must • Strong knowledge in Unix/linux shell scripting is a must • Very good communication skills. • Presentation skills.

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

• Minimum 2 to 4 years' Experience in Applications Support, • Experience with large scale systems. • Experience diagnosing, troubleshooting and identifying solutions to resolve issues.

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A