Immigration - Case Processing

Position Overview:

The Immigration Case Processing Officer is responsible for managing and processing client immigration files with accuracy and confidentiality. This role involves coordinating with clients, employers, and immigration authorities, preparing documentation, tracking case progress, and ensuring all immigration requirements and timelines are met.

Key Responsibilities:Client File Management

• Collect, verify, and organize client documents according to visa/work permit requirements.
• Create and maintain accurate case files in the internal system.
• Ensure all documents are complete, scanned, and properly labeled.
• Update clients regularly regarding their file status and requirements.

Application Processing

• Prepare and submit immigration applications (work permit, visa, residence permit, etc.) to relevant authorities or third-party processing partners.
• Monitor application status and follow up with embassies, consulates, and government agencies.
• Ensure timely compliance with immigration rules, regulations, and procedural updates.

Communication & Coordination

• Coordinate between clients, employers, legal teams, and immigration offices regarding case status.
• Respond to client inquiries professionally and provide guidance on documentation and next steps.
• Notify clients in advance of any missing or expiring documents.

Administrative & Compliance

• Maintain case trackers and ensure every step is recorded for internal monitoring.
• Prepare acknowledgement receipts, case updates, and official communication letters.
• Ensure confidentiality and data protection for all client records.
• Support audit and quality control procedures to ensure file accuracy.

Follow-Up & Tracking

• Track all submissions, biometrics appointments, embassy responses, and permit approvals.
• Send reminders for follow-ups, pending payments, and deadlines.
• Escalate delayed or complex cases to senior officers or management when necessary.

Qualifications & Skills

• Experience in immigration processing or administrative case management (preferred).
• Strong attention to detail and document accuracy.
• Excellent communication skills (written and verbal).
• Ability to multitask and handle multiple case files simultaneously.
• Proficient in Microsoft Office and document handling systems.
• Knowledge of immigration procedures for countries such as Poland, Canada, Europe, UAE, etc. (added advantage).

Work Ethics & Professionalism

• Must maintain confidentiality and professionalism in all client dealings.
• Able to work in a fast-paced, deadline-driven environment.
• Strong sense of responsibility and follow-through.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month