Implementation Engineer

Key Responsibilities

Client Onboarding: Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.

Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.

Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.

Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.

Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.

Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.

Qualifications

Minimum of 2 years of experience in backend tech operations or a related role.

Proficiency in JavaScript, CSS, HTML and Python scripts

Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.

Strong problem-solving skills and attention to detail.

Good communication and interpersonal skills.

Ability to work collaboratively in a fast-paced and dynamic team environment.

Self-motivated and capable of working independently when required.