Implementation & Support Engineer

Your Role :

• Lead Go-To-Market activities for digital solutions, providing comprehensive pre- and post-sales support.
• Oversee pre- and post-sales technical activities, ensure seamless implementation at customer sites.
• Work closely with customers, Commercial, Sales, and Design teams on a daily basis to ensure alignment and effective communication.
• Deliver demo training, materials, and support to Sales, Customer Success/Engagement, and MSAT teams across EMEA, APAC, China, and the Americas.
• Compose and perform Computer System Validation (CSV) for digital software at customer sites, adhering to GMP standards.
• Provide installation, integration and maintenance support to customers and partners, ensuring optimal performance of digital solutions.
• Design and lead training programs for both hardware and software, tailored to customer needs.
• Ensure product applicability within customer processes and drive continuous improvement initiatives.
• Offer expert support and training to customers, which may require travel to client locations.
• Collaborate internally on new digital solution applications, provide insights for product enhancements.
• Lead communication efforts to raise awareness of digital solutions and the upcoming portfolio.

Who You Are:

• You hold a degree in Computer Science or a related field, with 2 to 5 years of experience in implementation and support roles
• This position is based in India, with the possibility of partial home office arrangements.
• You have a strong automation mindset, focusing on monitoring, reporting, and continuous improvement.
• You possess in-depth knowledge of best practices throughout the software development life cycle, including source control management, build processes, testing, and operations.
• Fluency in English is required, with excellent communication skills and patience when interacting with clients.
• You are a proactive team player and problem solver, capable of collaborating effectively to identify issues and implement solutions.
• Strong interpersonal skills, advanced problem-solving abilities, strategic planning, and impactful communication.
• High proficiency in customer orientation and technical acumen.
• Experience working in an agile environment is a plus.