Implementation Technician (Toast POS) (Restaurant GM) (Spanish Speaker Preferred)

Bilingual candidates in either Spanish or Mandarin are encouraged to apply, although it is not a requirement. Further, hospitality or restaurant experience is a plus, but is also not a requirement.

Absolute POS is seeking individuals looking to blend their restaurant management experience and technical know how together. The implementation technician is a hybrid role. Employees work a mixture of onsite and remote Service Appointments to support restaurants with their Point of Sale system. Onsite work is assigned as the priority and remote jobs are assigned as backfill. Travel may be needed from time to time. The majority of these Service Appointments are installations, trainings and go-live support for restaurants.

At APOS, we strive to deliver elevated technical support with an emphasis on customer service, all whilst focusing on the development of our employees and providing them a work/life balance that is difficult to find in the restaurant industry. We strive to create employment that lasts, which is evident in our voluntary retention rate of 97%. This is a full-time position as a w2 employee, not a contracted 1099 position.

Hired candidates receive training prior to taking solo Service Appointments, so that all new employees are set up for success. APOS provides continued training/development and support for the entirety of your employment, so you'll always feel like you are supported by a team that has your back. We offer excellent benefits that are available immediately upon starting with APOS.

Responsibilities

• Learn the Toast POS system and become a product expert
• Install/Configure Toast hardware including tablets, printers and other peripherals
• Design and install wired / WiFi networks for customer locations
• Test/Troubleshoot unknown managed networks
• Run training sessions with front of house, back of house and restaurant management
• Maintain and document implementation plans and network diagrams
• Provide on-site and remote support to client locations when needed
• Efficiently operate in a remote setting using phone calls, virtual meetings, emails, etc.

Ideal Candidate

• Bilingual in Spanish or Mandarin (not required)
• Hospitality background
• Restaurant management background
• Restaurant POS experience required
• Super customer service skills
• Knowledge of restaurant menu structure
• Excellent communication skills
• Highly self-motivated
• Ability to problem solve/troubleshoot in a timely manner
• Adaptability and strong work ethic
• Demonstrates attention to detail and strong organization skills
• Practical wired / WiFi networking and troubleshooting experience
• Tech Savvy

*Benefits

• On the Job Training
• Health Insurance
• Vision
• Dental
• Unlimited Paid Time Off
• $150/month technology reimbursement
• $100/month fitness reimbursement
• Full-time per hour basis with overtime available.
• Predominantly weekday schedule with optional weekends when available.
• Predominantly 7am-7pm schedule window.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check?

Ability to Commute:

• Fayetteville, NC 28309 (Required)

Work Location: In person