import and export analyst

need a deep understanding and knowledge of the import and export line need to manage a cleint call import and export analyst

Key Responsibilities

Client Interaction:

Handle inbound and outbound calls with exporters and trade partners.

Explain RestoreComm Solutions’ Collateral Management Services — including cargo monitoring, warehouse supervision, and risk management support.

Educate clients on how collateral management ensures secure trade operations and protects exporter interests.

Follow up on client requirements, queries, and service feedback.

Service Coordination:

Liaise with internal teams such as operations, warehouse, and inspection units to update clients on cargo status.

Support new client onboarding by sharing service details and coordinating initial setup.

Track service delivery performance and ensure timely updates to clients.

Relationship Management:

Maintain strong, ongoing relationships with exporters, financiers, and logistics partners.

Identify opportunities to upsell additional solutions (insurance facilitation, inspection, or trade risk support).

Ensure client satisfaction through proactive communication and issue resolution.

Market & Business Support:

Collect market feedback and share insights on exporter needs and competitor offerings.

Assist in preparing client service reports and presentations for management. Fresher not applicable

Job Types: Full-time, Part-time

Pay: ₹26,774.67 - ₹60,456.80 per month

Expected hours: 40 per week

Benefits:

• Work from home

Work Location: Remote