In-House Logistics Coordinator

Role Purpose:

Serve as DHL’s on-site representative within a key customer’s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.

Key Responsibilities

Customer Support & Service Excellence

• Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
• Handle customer requests promptly and ensure a high level of service satisfaction.
• Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.

Operational Coordination

• Prepare and issue AWBs directly from the customer site.
• Track shipments proactively and provide the customer with accurate updates throughout the process.
• Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
• Support invoice follow-up by liaising between DHL Finance and the customer’s finance team to ensure timely resolution.

Cross-Functional Collaboration

• Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
• Share customer insights and concerns with relevant internal departments to support continuous improvement.

Skills & Competencies

• Proficient in English, Excel, Word, and email communication.
• Strong communication skills with a customer-oriented mindset.
• Organized, reliable, and able to manage multiple tasks efficiently.

Education & Experience

• University degree required.
• Logistics experience in a plus.