IN Support Senior Specialist.Revenue Management & Broadband

Job Purpose

Intelligent Network Operations Team member main task is to ensure smooth operations of the
Charging nodes. The Job holder will be responsible to maintain/monitor the charging system and
IN nodes and ensure availability 99.999% of the vital systems.

Report To Position Name

Proper handling for external customer complaints and internal custmer mails
Conduct regular feedback session to highlight the customer chronic concerns and areas of
enhancements
Ensure smooth operations and quality of new deployments to ensure high stability ( Minimize
downtime / service hazards )
Develop/enhance processes for speed recovery of outages/leakages
Deliver new tools/processes to enhance /minimize the risk of failure during changes
Escalation for incidents and major problems to Team Leader as per agreed process
Successful Support and operation for ALL IN and billing NODES and newly introduced nodes as
per agreed process KPIs Ensure 99.9% availability for IN & billing nodes
On call availability and promptly response outside working hours
Change requests and quality improvements

QUALIFICATIONS_ESSENTIAL

University Degree in Electrical Engineering / Telecommunication Engineering / Computer
Science / Computer Engineering

QUALIFICATIONS_DESIRABLE

EXPERIENCE_ESSENTIAL

Minimum 2 years Experience

EXPERIENCE_DESIRABLE

CERTIFICATIONS_ESSENTIAL