Inbound Call Center Representative

Do you love talking to people, solving problems on the spot, and turning someone’s day around with great service? If so, you might be exactly who we’re looking for. We’re hiring a motivated, customer-focused Inbound Call Center Assistant to join our Columbus team!

What You’ll Be DoingCustomer Support & Call Handling

• Answer inbound calls in a professional and friendly manner
• Assist customers with account questions, service inquiries, and general support needs
• Provide clear information about products, services, policies, and promotions
• Identify customer needs and offer appropriate solutions
• Build rapport to encourage long-term customer satisfaction

Account Assistance & Issue Resolution

• Process service requests, updates, and basic account changes
• Troubleshoot common concerns and resolve issues efficiently
• Escalate complex matters to the appropriate department when needed
• Document call details accurately in internal systems
• Maintain confidentiality and follow company compliance guidelines

Operational & Team Support

• Meet daily call handling and performance standards
• Maintain organized digital records and case notes
• Collaborate with team members to ensure consistent service quality
• Participate in ongoing training and skill development
• Support team goals related to customer satisfaction and retention

What We’re Looking For

• Strong verbal communication and active listening skills
• Comfortable working in a fast-paced, phone-based environment
• Confident navigating computer systems and data entry tools
• Solution-oriented mindset with strong problem-solving abilities
• Ability to multitask while maintaining accuracy
• Reliable, punctual, and professional
• Detail-oriented with solid basic computer skills

Previous experience in call centers, customer service, retail, hospitality, or administrative roles is preferred but not required. We provide structured, hands-on training to ensure you feel confident handling inbound calls and customer support tasks.

Position Details

• Location: Columbus, OH
• Employment Type: Full-Time
• Schedule: Monday–Friday with occasional weekend availability
• Pay: Competitive hourly rate based on experience
• Start Date: Immediate start available

What We Offer

• Paid training and onboarding
• Consistent full-time hours
• Competitive compensation
• Supportive, team-oriented culture
• Advancement opportunities into senior support or supervisory roles
• Valuable call center and customer service experience
• A stable position where your performance directly impacts customer satisfaction

If you’re ready to build your career in customer support and join a team that values professionalism, growth, and reliability, apply today and start your inbound call center career with us.

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• Flexible schedule

Work Location: In person