Inbound Customer Service Representative

Description:

SPRING INTO A NEW CAREER WITH BERKHEIMER TAX INNOVATIONS!

BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!

Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you!

*Paid Training Onsite - Hybrid Work from Home after Training*

WHAT YOU'LL DO:

As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.

Responsibilities include:

• Answer incoming phone calls in a busy call-center environment
• NO COLD CALLING!
• Maintain positive & timely communication with customers
• Use problem solving skills to answer difficult taxpayer inquiries
• Exhibit patience & understanding when handling taxpayer issues
• Navigate & research between numerous accounts & software programs
• Meet personal, company, & client production goals

SCHEDULE + LOCATION:

• Start Dates: May 18th & 26th, 2026
• Full-time schedule
  • Monday - Friday, 8 am - 4:30 pm
  • No weekends!
• On-site in our Bangor, PA office
  • Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained
  • When role transitions to hybrid, 4–5 additional in-office training rotations (6–8 weeks each) within the first 18 months are required

PAY + BENEFITS:

• $15.20/hour + monthly bonus opportunity on top of hourly rate!
• On the job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment

Requirements:

• High School Diploma or equivalent
• Minimum 1-3 months related experience and/or training
• Excellent attitude
• Computer and keyboarding skills
• Willingness to learn a wealth of Pennsylvania tax information
• Prior clerical experience and/or customer service experience is helpful, but not required

WHY WORK FOR BERKHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 90 years. The dedication to our communities is just as important as our dedication to our employees! At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success.

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check including professional references.