Inbound Contact Center Agent - Outsourced

Responsibilities

• Handle inbound calls from Banque Misr customers efficiently and in line with service standards
• Abide by SLAs, including average handling time, to resolve customer requests and complaints
• Manage and retain unsatisfied customers through effective problem-solving and service recovery
• Record, analyze, and escalate customer requests and complaints to enhance service quality

Skills & Competencies

• Performance excellence and accountability
• Collaboration and synergy building
• Agility and resilience in handling diverse situations
• Customer-centric approach with strong communication skills
• Effective time management and prioritization

Qualifications & Experience

• Bachelor’s degree or equivalent
• Proficiency in Microsoft Office applications
• Strong command of English (spoken and written)
• Cairo residents