Inbound Sales

Job Purpose:

The Inbound Sales Executive is responsible for handling incoming customer calls, messages, and inquiries in a professional manner, converting them into confirmed sales. The candidate must have experience working in international call centers dealing with U.S. and British clients, and must speak fluent English with a neutral, U.S., or British accent.

Key Responsibilities:

• Attend and manage all incoming calls, WhatsApp messages, emails, and online inquiries from customers.
• Provide clear and accurate information about Dubai Cleans services, prices, and promotions.
• Identify customer needs and recommend suitable cleaning packages or services.
• Convert inbound leads into confirmed bookings efficiently.
• Maintain accurate customer records in the company’s CRM system.
• Follow up on inquiries and quotations to ensure successful conversion.
• Coordinate with the operations team for scheduling and job assignments.
• Achieve assigned sales targets and contribute to team goals.
• Ensure excellent communication, professionalism, and customer satisfaction.
• Prepare daily and weekly reports on inquiries, conversions, and feedback.

Requirements:

• Mandatory: Minimum 1 year of experience in an International Call Center (handling U.S. or U.K. clients).
• Fluent English communication skills with a neutral, U.S., or British accent.
• Strong persuasion and negotiation skills to close sales.
• Confident telephone manner and professional attitude.
• Proficient in computer use, including CRM systems, WhatsApp, and email handling.
• Ability to multitask, stay organized, and work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month