Inbound Sales & Customer Support Executive

About Us:

Nestors Global is a leading writing services company dedicated to delivering high-quality content solutions to a diverse global clientele. Our services include academic writing, business content, creative writing, and more. We are committed to excellence and customer satisfaction, and we are expanding our team to support growing demand.

Position Overview:

We are seeking a proactive and results-driven Inbound Sales & Customer Support Executive to handle incoming client inquiries and convert them into successful sales. This role focuses on engaging potential customers, understanding their needs, recommending suitable writing services, and ensuring a smooth purchasing experience while maintaining exceptional customer service standards.

Key Responsibilities:

• Inbound Sales Handling:
• Manage incoming inquiries via phone, email, and chat, converting leads into sales by effectively presenting our services.
• Client Consultation:

Understand customer requirements and recommend the most suitable writing services, packages, and solutions.

• Service Presentation:

Clearly explain service offerings, pricing structures, delivery timelines, and value propositions to potential clients.Guide clients through the order placement process, ensuring accurate information and timely processing.Build strong client relationships to encourage repeat business and long-term engagement.Address customer concerns or objections professionally to ensure satisfaction and retention.Coordinate with internal teams (writers, sales, and marketing) to ensure seamless service delivery.Maintain accurate records of leads, interactions, and sales activities in the CRM system.Identify opportunities to offer additional or upgraded services to maximize revenue.Qualifications:

• Order Conversion & Processing:
• Customer Relationship Management:
• Issue Resolution:
• Collaboration:
• CRM Management:
• Upselling & Cross-Selling:

• Proven experience in inbound sales, customer support, or telesales, preferably in writing or service-based industries.
• Strong communication and persuasion skills (both written and verbal).
• Ability to convert inquiries into sales effectively.
• Excellent problem-solving and objection-handling skills.
• Familiarity with CRM tools and sales processes is a plus.
• Ability to work in a fast-paced, target-driven environment.
• Strong organizational and multitasking abilities.
• Fluency in British English accent is preferred.

Why Join Us?

• Work with a growing and dynamic company in the writing services industry.
• Competitive salary with performance-based incentives.
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.

How to Apply:

Submit your resume at hr@nestorsglobal.com
or WhatsApp: 0300-1230109

Work Location: In person