Inbound Technical Support Consultant

Job Description (Including but not limited to):

• Provide remote technical troubleshooting and support.
• Manage and resolve support tickets.
• Assist customers primarily in the UK, as well as in the US, Canada, and Australia.
• Respond to customer queries via calls or emails, offer guidance, perform software installations, and train customers on product usage.
• Coordinate with the Product Development team to report and resolve issues.
• Diagnose and resolve hardware and software-related problems.
• Assist prospects by helping them troubleshoot and resolve their issues.

Required Experience:

• Experience with software and software support.
• Prior experience in a support role is an advantage.
• Strong spoken and written English communication skills.
• Knowledge of Voice over IP (VoIP) is a plus.

Job Type: Full-time

Pay: Rs60,000.00 - Rs120,000.00 per month

Application Question(s):

• What will be your expected salary?
• Do you speak fluent english?
• Can you work in the rotational shifts (weekly wise) and rotationals OFFs?
• What's your current salary?

Education:

• Bachelor's (Preferred)

Location:

• Karachi (Preferred)

Work Location: In person