Find The RightJob.
Income Maintenance Caseworker I - Care Team
JOB
IMPORTANT INFORMATION BEFORE STARTING YOUR APPLICATION: YOU MUST COMPLETE THE APPLICATION IN ITS ENTIRETY AND SUBMIT THE APPLICATION BEFORE IT CAN BE SAVED IN THE SYSTEM.YOU MUST ANSWER ALL REQUIRED QUESTIONS AND COMPLETE ALL REQUIRED SECTIONS OF THIS APPLICATION TO BE CONSIDERED FOR EMPLOYMENT WITH IREDELL COUNTYWorkers are required to complete interviews for reviews and to make changes in the North Carolina Families Accessing Technology (NC FAST) computer system. Worker must complete electronic computer inquiries into OVS and the Work Number. Workers will take phone calls from FNS and Medicaid recipients, updating changed information and attach mail in the NC FAST system. Caseworkers must also thoroughly explain the Electronic Benefit Transfer (EBT) process and be able to inquire into the EBT system to troubleshoot any issuance problems and answer any recipient questions.
EXAMPLE OF DUTIES
The Income Maintenance Caseworker I is responsible for receiving FNS reviews, checking them for accuracy, sending DSS-8650 for needed information, and assisting in conducting the interview. In addition, the Income Maintenance Caseworker I will screen mail-in applications for emergency processing and assist with conducting the interview on some FNS applications as well as processing auto-newborn and presumptive Medicaid applications. The position requires the caseworker to take phone calls from FNS and Medicaid recipients and notify the on-going caseworker of changes reported by the recipient. They will update addresses, phone numbers, and record changed information in the NC FAST system. They must monitor and maintain continuous compliance with all the program requirements. They will open, attach, and task mail to the appropriate worker in the FNS and Medicaid units. The Income Maintenance Caseworker I will scan and attach mail into NC FAST, monitor the general agency e-mails and forward correspondence to the appropriate worker(s), monitor text communications and distribute it to the appropriate worker(s) as well as send out mass text messages as directed, and send and receive e-faxes and ensure the correspondence is sent to the appropriate worker(s). The Income Maintenance Caseworker I will resolve some agency reports such as FRR’s for the IM Division. The Income Maintenance Caseworker I will handle completing Non-Emergency Medicaid Transportation (NEMT) verifications and completing the no-show lists weekly to determine who has good cause and who does not and applying the NEMT suspension policy. They will take and process Energy Program applications. This consists of interviewing clients and collecting and verifying relevant eligibility requirements. Utilize NC FAST to gather and input information into the web database. Determine eligibility requirements based on the status of the heating/cooling systems of the home and the health status of the household members. Work with other community partners to provide referrals to the client when deemed necessary. Process Energy Program applications from a variety of sources including in-person, telephone, mail, ePASS, email and/or fax.
SUPPLEMENTAL INFORMATION
APPLICATION PROCESS: Please go to www.co.iredell.nc.us to submit an electronic application. Applications are NOT accepted past the deadline date. This position is subject to pre-employment screenings. Iredell County does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, political affiliation, genetic information, or handicapping condition in employment or the provision of services. When uploading attachments to submit with your application, please DO NOT upload any documents that could allow for discrimination defined in the above paragraph. This may include Driver’s License/Photo ID/Passport, Birth Certificate, High School Diploma/GED, Marriage License, U.S. Citizenship, Medical Records, and/or Social Security Card.
IMPORTANT INFORMATION BEFORE STARTING YOUR APPLICATION: YOU MUST COMPLETE THE APPLICATION IN ITS ENTIRETY AND SUBMIT THE APPLICATION BEFORE IT CAN BE SAVED IN THE SYSTEM.YOU MUST ANSWER ALL REQUIRED QUESTIONS AND COMPLETE ALL REQUIRED SECTIONS OF THIS APPLICATION TO BE CONSIDERED FOR EMPLOYMENT WITH IREDELL COUNTYWorkers are required to complete interviews for reviews and to make changes in the North Carolina Families Accessing Technology (NC FAST) computer system. Worker must complete electronic computer inquiries into OVS and the Work Number. Workers will take phone calls from FNS and Medicaid recipients, updating changed information and attach mail in the NC FAST system. Caseworkers must also thoroughly explain the Electronic Benefit Transfer (EBT) process and be able to inquire into the EBT system to troubleshoot any issuance problems and answer any recipient questions.
EXAMPLE OF DUTIES
The Income Maintenance Caseworker I is responsible for receiving FNS reviews, checking them for accuracy, sending DSS-8650 for needed information, and assisting in conducting the interview. In addition, the Income Maintenance Caseworker I will screen mail-in applications for emergency processing and assist with conducting the interview on some FNS applications as well as processing auto-newborn and presumptive Medicaid applications. The position requires the caseworker to take phone calls from FNS and Medicaid recipients and notify the on-going caseworker of changes reported by the recipient. They will update addresses, phone numbers, and record changed information in the NC FAST system. They must monitor and maintain continuous compliance with all the program requirements. They will open, attach, and task mail to the appropriate worker in the FNS and Medicaid units. The Income Maintenance Caseworker I will scan and attach mail into NC FAST, monitor the general agency e-mails and forward correspondence to the appropriate worker(s), monitor text communications and distribute it to the appropriate worker(s) as well as send out mass text messages as directed, and send and receive e-faxes and ensure the correspondence is sent to the appropriate worker(s). The Income Maintenance Caseworker I will resolve some agency reports such as FRR’s for the IM Division. The Income Maintenance Caseworker I will handle completing Non-Emergency Medicaid Transportation (NEMT) verifications and completing the no-show lists weekly to determine who has good cause and who does not and applying the NEMT suspension policy. They will take and process Energy Program applications. This consists of interviewing clients and collecting and verifying relevant eligibility requirements. Utilize NC FAST to gather and input information into the web database. Determine eligibility requirements based on the status of the heating/cooling systems of the home and the health status of the household members. Work with other community partners to provide referrals to the client when deemed necessary. Process Energy Program applications from a variety of sources including in-person, telephone, mail, ePASS, email and/or fax.
SUPPLEMENTAL INFORMATION
APPLICATION PROCESS: Please go to www.co.iredell.nc.us to submit an electronic application. Applications are NOT accepted past the deadline date. This position is subject to pre-employment screenings. Iredell County does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, political affiliation, genetic information, or handicapping condition in employment or the provision of services. When uploading attachments to submit with your application, please DO NOT upload any documents that could allow for discrimination defined in the above paragraph. This may include Driver’s License/Photo ID/Passport, Birth Certificate, High School Diploma/GED, Marriage License, U.S. Citizenship, Medical Records, and/or Social Security Card.
© 2026 Qureos. All rights reserved.