The Indoor Sales Officer is responsible for assisting walk-in customers, understanding their building material requirements, recommending suitable products, and ensuring a smooth sales process. The role involves maintaining product knowledge, achieving sales targets, and providing excellent customer service within the store.
- Greet and assist walk-in customers in the showroom professionally and promptly
- Understand customer needs and suggest appropriate building materials (e.g., tiles, cement, sanitary ware, paints, hardware, etc.)
- Provide product features, pricing, availability, and technical specifications
- Prepare and follow up on quotations and sales invoices
- Close sales and process customer orders through the POS system
- Coordinate with inventory and logistics teams to ensure timely delivery of materials
- Maintain showroom display and ensure cleanliness and proper arrangement of products
- Achieve or exceed monthly and quarterly sales targets
- Collect customer feedback and report to management for service improvement
- Stay updated on industry trends, new products, and competitors’ offerings
- Build and maintain long-term customer relationships for repeat business
- Handle customer complaints professionally and escalate unresolved issues
Job Type: Full-time
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